In call volume setting (Issues with volume control?)Support


  1. JKOH

    JKOH Member

    My HTC Ones' In-call volume is too loud when receiving calls, adjust it down and it stays there so long as I don't switch off the phone and switch on again.
    Whenever I off and switch on again, the In-call volume is back to loud setting regardless of which setting it was. It happens to my wife's phone too so it is not likely to be a defect in my phone.
    Does anyone have this issue?

    Other than this issue, the One is the best phone I have used.
    Excellent build quality, awesome front speakers, beautiful screen,
    nothing to fault. Just looking forward to 4.2.2.

    Cheers

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  2. Unforgiven

    Unforgiven What does this button do? Moderator

    I'm taking a guess here that setting it during a call it is resetting once you hang up. Try opening up your dialer and adjusting the call volume there. I think that would set the default volume for all incoming and outgoing calls and would be the new volume it is reset to.

    I hope this helps.:)
  3. JKOH

    JKOH Member

    I tried going to: Setting-Sound-Volumes but its only for Ringtones & Notifications, Music & videos and Alarms.
    Nothing on In-call volume setting.

    Thanks for the help.

    Cheers
  4. Unforgiven

    Unforgiven What does this button do? Moderator

    I tried the same thing.:p

    But, if I open up the dialer without starting a phone call and hit the volume rocker it adjusts the in call volume like in a call. It isn't a setting I can find in a menu anywhere, just using the rocker on the dialer screen. I hope that makes sense.:)
  5. Hadron

    Hadron Well-Known Member Contributor

    There are audio profile apps, such as the venerable Audiomanager, which let you set the voice call volume without being in the dialer. I've not tested these myself on the One yet (can't make calls where I am at the moment), but have no reason to believe they wouldn't work.
    Unforgiven likes this.
  6. Rob Jones

    Rob Jones Well-Known Member

    Same here, but my alarm that wakes me is too loud. I have tried resetting by:

    settings>sound> adjust the 3 sliders

    But to no avail

    I have downloaded a volume control app this morning and lets see how that goes...............
  7. JKOH

    JKOH Member

    I tried about 4 to 5 different volume apps, equaliser apps etc. but still didn't solve the issue.
    I called the HTC Service dept. (in Singapore) and was told that this is the standard features of HTC One that the In-call volume will always return to 3/4 setting whenever the phone is switch on. They told me that others have also brought up this issue but there is no way to adjust or set the volume to a desired setting, unless you don't switch off the phone.
    Looks like we have to accept this small inconvenient for this excellent phone. Life is never perfect.:)
    Hopefully the coming 4.2.2 upgrade is able to addresses this issue.
  8. Rob Jones

    Rob Jones Well-Known Member

    I downloaded a volume app and have different volumes now
  9. JKOH

    JKOH Member

    Hi Rob Jones, which Volume apps you downloaded, I can't find the apps.
    I tried Volume Control by Truapps, RevsoDev, Volume Control+ by Coffeebreak Apps etc. but all don't work.
    Whenever I switch off the phone and switch on again, the In-Call volume is back to high setting.
    My phone is now updated to 4.2.2 and it's still the same.
    All other volume setting such as ringtones, notifications, media, alarm is OK, remains at the desired settings.
  10. Rob Jones

    Rob Jones Well-Known Member

    Thats the one Im using
  11. IDEagleEye

    IDEagleEye New Member

    I have been having the same issue. Volume maximum for headset and speaker, and unable to raise or lower it with the buttons on the side.

    The issue for me was that Hearing Aid Optimization was turned on. There was an icon at the top that looked like a Bluetooth headset icon.

    I opened the phone dialer, went to menu...settings, and unchecked Hearing aids. Once I did that the icon next to the WiFi signal strength disappeared and I was able to control the volume in call by using the buttons on the side of the phone.

    Hope this helps!
  12. PennoHTCOne

    PennoHTCOne New Member

    First problem I've ever had with my phone... All sound works okay but when I make a call or receive a call, it is dead silence on both ends... It rings fine... The other end rings fine... It was working fine yesterday, nothing has happened to it... Problem started today.
  13. marctronixx

    marctronixx Moderator Moderator

    welp, what have you done to troubleshoot?

    lets get on the same page:

    are you rooted?
    what carrier?
    are you using a wired or wireless (BT) headset?
    *DO* you use wired headsets (reason im asking is the physical headset port could be causing issues)
    have you contacted your carrier to see if any network issues are happening in your zip code?
    does this happen to any caller on any network?
    you have done a reboot im sure, how about a power button+vol up sequence?
    fastboot unticked in settings?

    could be a temp issue. could be an app on your device.
    Unforgiven likes this.
  14. Hadron

    Hadron Well-Known Member Contributor

    It's a Google bug: a lot of HTC One handsets have suffered it. The trouble is that certain Google apps update silently, so the user doesn't generally known it's happened, and if one of these has a bug you don't have the option of not updating unless you disable them completely.

    You could try clearing data for Google Play Store, Google Play Services and Google Services Framework. That cleared it up for me.
    marctronixx likes this.
  15. AdamM90

    AdamM90 New Member

    Hi

    I have recently had a severe problem where if I try and make a call I can't hear the ringer, or anything for that matter (even if the recipient has picked up and started talking). I have tested this and they also can't hear anything I say.

    I have actually done a factory reset and this seemed to have temporarily solved the issue. Though just a couple of days later it has arisen again. Could it be that an update made to the phone after the reset is interfering with the drivers to the microphone/speaker or something?

    Any help is appreciated as this makes making and receiving phone calls on my phone redundant. The phone is unfortunately out of warranty as well.
  16. marctronixx

    marctronixx Moderator Moderator

    seems someone a post or two up has a similar issue.

    in order for someone to offer you help, you must tell the class more info than "i cant hear" ;)

    lets get on the same page:

    are you rooted?
    what carrier?
    are you using bt headset or just the phone only to make calls?
    what happens if you activate speakerphone? same issue?
    how long have you had the phone? are you the only owner? is it a refub/factory replacement? did you purchase used from 3rd party?
    using any apps that take control of the phone audio and/or in-call audio?

    you mentioned you did a factory reset, yet the issue came right back? this may be a temp issue in your area with the carrier. have you contacted your carrier to see if there are any issues in your area?
    does it matter if you call anyone on any carrier? if you call them or they call you , does this make a difference?

    kindly answer these questions so others can offer some help. the more we know about your phones environment, the better one can offer support.
  17. AdamM90

    AdamM90 New Member

    are you rooted? - Not rooted
    what carrier? - Giff Gaff
    are you using bt headset or just the phone only to make calls? - Just the phone
    what happens if you activate speakerphone? same issue? - Same issue with or without speaker phone
    how long have you had the phone? are you the only owner? is it a refub/factory replacement? did you purchase used from 3rd party? - Purchased new in and around July 2013
    using any apps that take control of the phone audio and/or in-call audio? No

    you mentioned you did a factory reset, yet the issue came right back? this may be a temp issue in your area with the carrier. have you contacted your carrier to see if there are any issues in your area? - I don't think it's a carrier issue as my dad uses the same carrier as me and has reported no problems.

    does it matter if you call anyone on any carrier? if you call them or they call you , does this make a difference? - Doesn't make a difference unfortunately
    marctronixx likes this.
  18. tommo47

    tommo47 Well-Known Member Contributor

    Hi AdamM90, I know you've done a factory reset but have you done a 'wipe cache partition'. It has cleared a number of issues for me and I've got into the habit of doing it after every OS update and at intervals between updates. It only takes a couple of minutes and does not affect any data or settings, so it may be worth giving it a try, and it seems there is no certainty that a factory reset will clean up the cache partition.

    Before booting into Recovery, ensure that fast boot has been turned off:

    1. Tap Menu

    2. Tap Settings

    3. Tap Power

    4. Uncheck the box for Fast boot.

    Once fast boot has been turned off, reboot into Recovery to wipe cache partition:

    1. Power off the device
    2. While holding down the Volume Down button, press the Power button. The device will boot into the bootloader which is a white screen with 3 Androids at the bottom screen.
    3. Using the Volume Down button, select RECOVERY
    4. Press the Power button to select the option. Device will reboot into a black screen with a red exclamation mark in a red triangle atop a device.
    5. Press Volume Up and Power button to get into the Recovery menu.
    6. Using Volume Down button, highlight the Wipe cache partition option.

    NOTE: Be sure that Wipe cache partition is highlighted. Do not choose Wipe data/factory reset as this will result in loss of data!

    7. Press the Power button to select the option
    8. When the process, is complete, ensure that Reboot system now option is highlighted.
    9. Press the Power button to select the option and reboot the device into the OS.

    Note:- I found that the reboot in step 4 takes about 45 seconds to complete.
    iowabowtech and marctronixx like this.
    Last edited: Dec 16, 2014 at 5:36 PM
    #18
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