Incoming calls going straight to voicemail? Possible solution.Support


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  1. Mubble

    Mubble Well-Known Member This Topic's Starter

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    Ok, the unacceptable reception issues I've been having since getting my Desire on Orange have resulted in me researching solutions.

    3 calls to Orange customer services have yielded no results.

    My issue is that despite having (albeit pretty shocking) 3G signal, calls go straight to my voicemail and I get a text saying I've missed a call. Even with 3 bars and the 3G symbol.

    Then I found this:
    The phone doesn't ring - HTC Desire [Orange] - Mobile Phones - Digital Spy Forums

    I have found that on Orange if you have the Internet open it doesn't ring. For some reason the whole of your bandwidth must be allocated to the data hence no incoming calls. This is true for 2G and 3G, also if you have it open in the back ground. So far a Simple solution is to download Dolphin Browser HD web browser (Which BTW is a free app so Im not trying to get anyone to buy anything). A colleague suggested it as a great browser and when installing it I was prompted to set it as default. After this I repeated all of my tests using this to view the internet and all of my calls came through.

    I assume its been done this way to reduce download times and speed up the browsing experience but to be honest I haven't noticed any detrimental issues using Dolphin Browser HD. This is just my view but seems to work for me and again I have no affiliation with the Dolphin app or whoever created it, I just happen to have found that my phone rings while on the net when using this app. If you like try some of the others and see if you get the same results.

    I did get a call from Orange after emailing the support address with Jonathan response and after running through some details and going through further tests with Jeanette I still had the same problem. They also confirmed that my number transfer went through ok. My Desire is the Black on Firmware 2.1 update1, Browser version Webkit 3.1 and Internet app version 7.

    **My tests were simple, open the internet app and goto google.com while this was loading call the phone from my work land line. Missed call. Once loaded into Google.com call again without data loading i.e. noindicators of upload or download. Missed call. Repeated the above with Wifi on at home with same results. Also with Sync on and off same result. The background test I opened Internet app, input google.com and then while loading hit the home key. Again Missed call.

    Repeated these again with Dolphin Browser HD installed and now working fine, all calls come through.


    *******************************

    I've tried half a dozen times to call my Desire from my landline tonight. 3 bars of 3G signal, and each time it went straight to voicemail.

    Downloaded and used the Dolphin HD browser, and set it as default, and now my landline gets through every time. This was achieved by actually exitting the Dolphin browser, not just going to my home screen.

    Anyone else want to try this out and report back?
     

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  2. ianb11

    ianb11 Well-Known Member

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    I will certainly give this a try as I've used Dolphin HD pretty much from day 1 since I've got the phone.

    The only time I've missed calls (to my knowledge) is when I've forced the phone onto G cos 3G wasn't working (as per normal) & I was online.

    Interesting though why this would work with Dolphin but not with the stock browser?
     
  3. ianb11

    ianb11 Well-Known Member

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    Tried this yesterday & the call came through both when I was on the stock browser & Dolphin.

    I was on full signal & 3G was showing in the notification bar & it was actually working for once (although it packed up 5 minutes later)!
     

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