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Support Incoming calls


  1. xacto

    xacto Well-Known Member

    Heya all!

    I posted this on XDA as well, but got no answer, everyone is a bit stumped.

    Around three days back, phone started picking up incoming calls on external speaker, the on-screen button, after swiping to answer the call, is depressed. I need to press it again and transfer the call on the internal speaker.

    Only thing I've remember to have done when this happened was the fact that I was listening to music, through headphones, on Walkman app, when phone rang, and answered it, and used the headphones for that call as well.

    To temporarily fix this, I plugged headphones in during a call, and then took them out. For the next three or four incoming calls, everything went back to normal, but today, one incoming call was also on external speaker.

    Someone suggested it was the Socialife update that brought this, while another user said it wasn't so since he had the app disabled, and phone still behaved strangely.

    I mention I am on 4.3, the .290 version, unrooted.

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  2. Kaat72

    Kaat72 Take a deep breath Guide

    It looks like the earplug socket still thinks it's connected to a head set. If you play music from let's say Youtube, can you hear it via the external speaker?
  3. xacto

    xacto Well-Known Member

    Yes, it works, sound on external speaker for YouTube.

    Edit: just started Walkman app, first, on external speaker, the during the song, I plugged in the headphones and sound was transferred to them, and then I unplugged them and sound successfully went to external.
    So apparently, in apps, like YouTube and Walkman, sound and speakers work normally, but during incoming calls (only incoming) not really.
  4. BigBrisy

    BigBrisy Active Member

    Its funny you should mention this issue, i rarely get calls, mainly use my phone for texts, email and internet. I recieved a call yesterday and it did the exact same thing you experienced, i swiped the green button, said hello and then could hear the person on the other side of the line through the external speaker, i had to quicky press the button to return it to the internal speaker???? I will need to do a test call to see if this is happening all the time or if it was just a one off.

    Were not alone....

    Answered call goes straight to loudspeaker - Support forum
  5. xacto

    xacto Well-Known Member

    Aye, not alone, and funnily, it started all of a sudden, for all, at the same time, it seems.

    I just uninstalled Socialife updates, and see if it helps, although some users said it didn't make any difference.
  6. marc1977

    marc1977 Well-Known Member

    Same thing happened to me, started a few days ago and did it about 3 times... I'll keep an eye on it.
  7. SavageRobot

    SavageRobot Well-Known Member

    Yes this started happening with mine a week or so back. Incoming calls only, and strangely one call I had didn't go to loudspeaker but the rest did, I don't know what was different with that one call. Will investigate and let you know if I come up with anything
  8. El Presidente

    El Presidente Beware The Milky Pirate! VIP Member

    Same here, build version ending .290.

    Started about a week ago and between 20-30% of calls.
  9. suparuss

    suparuss Well-Known Member

    I'm also experiencing this issue on the Z1 compact. I know it's a different phone, but they're so similar I thought I'd let you all know that it seems to be a common hardware issue / software issue
    El Presidente likes this.
  10. xacto

    xacto Well-Known Member

    What I did, was to remove Chrome updates, clear phone app data, restart the phone, and all is well now, no more calls on speaker.
  11. nstokes

    nstokes Member

    I too have had this issue

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