Incredible RANDOM Shut Off WONT TURN ON!Support


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  1. IncredibleMess

    IncredibleMess New Member

    Everyday since i've had the droid incredible it would shut down randomly (with a good amount of battery left). whether plugged in or not it shuts off and if plugged in the little LED light will blink orange. I have taken out the battery and put it in and after a good 20minutes of taking out the battery holding the button and waiting it turns on and says I have 0% battery left. is this supposed to happen or is my droid incredible defective?

    P.S. is this the right section for my issue or should this go in the Support and troubleshooting forum?

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  2. Your screen name is curious almost troll like. My solution is simple if its doing what you say exchange your handset something is wrong with it.
  3. AndroidsOfTara

    AndroidsOfTara Well-Known Member

    Do a factory reset and use the phone for a while without downloading any apps. If it works for a long time without issue, it's most likely a bad app causing your problem. If the issue continues, there's something wrong with your phone and you should have it replaced.
  4. serinety

    serinety Active Member

    I am having the exact same problem, i am glad someone else is too. At first I thought it was because of some software that I had installed. So i did a factory reset and was 100% sure the problem was solved. 45 min later i go to grab my phone and its off and wont turn on.

    Here are the symptoms:

    For no reason at all, in use or idle, the screen will go blank.

    Pressing the power button does nothing

    The only way to turn the phone back on, is to pull the battery and then hit the power button.

    I hope more people can report that this has happened them. In the mean time Verizon is sending me a new unit. This started happening after I installed a 3rd party clock widget (that basically looks like the htc sense one... so dont know why i got it). I just assumed that is what was causing it.

    Is it possible that the factory wipe didn't actually wipe everything? is there a way to completely reinstall the OS?
  5. ERISLOVER

    ERISLOVER Well-Known Member


    Happened to me on the Eris multiple times. I rooted it up and the issue was gone.
  6. AHanks12

    AHanks12 Well-Known Member

    I think the bottom line is that the phone shouldn't be turned off randomly....exchange that piece!....it's broken!
  7. serinety

    serinety Active Member

    I actually think i found the problem

    I turned off wifi last night and I have not had it shutdown or reboot all day, and I have been using it pretty heavily

    ill let you know after a few more days

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