Hi everyone, before I start just want to say any help (as always) is always massively appreciated! So I've taken a video on my HTC Hero, which is fairly large - around 20mbs. My Hero has 2.1 Android on it according to the firmware information thing on the 'about phone' section. Obviously the size of the video means I can send it anywhere from the phone so I've been trying to get it on to my computer to compress it or something. Problem is, I cannot for the life of me, for whatever reason, get sync to work. I've done it before on my laptop, so I went on there in the first instance and the program appeared to be corrupted - it wouldn't open for whatever reason. So i uninstalled it and reinstalled the new 3.0 version. This also would not work it just has 'no device connected'. I uninstalled this version and reinstalled the old version - same thing 'no device connected'. My phone is connected to the computer for sure, it is charging via the USB lead. I've ticked the 'USB de bugging' box too, this has done nothing. I've installed Sync on 2 other computers in the house and nothing. I have no idea why it is doing this, have I done something, is the phone faulty orrr..? I need this video on my computer and even if there is some random way of getting it on there, I would still like to get sync to work so help me please!!! Thanks!