Intermittent signalSupport


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  1. LeilsM

    LeilsM New Member This Topic's Starter

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    Hi all,
    I'm hoping you can help. I moved over to giffgaff (i.e. O2 network) on 9th Oct, SIM only deal. Everything working fine until 18th Oct, when suddenly I lost all signal. It didn't matter where I was, it just wouldn't work (and double checked with O2 coverage in the area; it said that everything was fine). Other things that I tried:

    - turning it on/off
    - going in and out of airplane mode
    - factory resetting the whole phone, and retyping the APNs
    - putting my SIM in another phone (only have access to an old Nokia, but immediately I had reception in the other phone, suggesting a problem with my phone, not the network?)

    This morning, I miraculously got web and phone reception perfectly for about an hour, and then it disappeared again. It's definitely not a signal thing, it's like the whole phone gets jammed.

    So I was just wondering: is there anything else that I can try or that I'm missing? Or does this sound like a fault with my phone and realistically I need to get a new one? Or is there somewhere in London that I could take it to be fixed?

    Sorry for the questions - I'm not very techy but really don't want to part with my HTC Desire if I don't have to!

    Thanks in advance for all your help.
    L.
     

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  2. overblood

    overblood Member

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    I'm not very techy either but I'll just add what I can.

    I would recommend an app called CatLog. It lets you see what your phone is doing behind the scenes. Just get it from the play store. Let it run for a while and see if any errors pop up. You can press the menu button and choose Log level > Error to see just errors. You can save the errors as a text file and upload them here. I won't be able to help you with the logs though ... cos I'm a noob and I don't understand them. :) Maybe somebody here will be able to "read" them though.

    Also, I bought a Desire a few months ago with this problem and it turned out to be water damage. I could see the old drop marks when I opened up the phone. You didn't get it wet recently?
     
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  3. nicka3200

    nicka3200 Well-Known Member

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    Do you have another sim card from another network you could try? I'm assuming your phone isn't sim locked if you are using GiffGaff.

    Alternatively contact GiffGaff & get them to run some tests. I had a problem with my wife's phone not receiving texts recently. The sim card was faulty.
     
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  4. LeilsM

    LeilsM New Member This Topic's Starter

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    Thank you both so much for your help.

    Nicka3200 - unfortunately no SIMs work in my phone, so I think it really is a phone problem not a SIM problem.

    Overblood - have run CatLog now and will post the results on a new thread. Maybe someone techy will have the answer!

    Thanks again for all your help.
     
  5. nicka3200

    nicka3200 Well-Known Member

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    How old is your phone? It has a 2 year warranty. HTC repairs collect, repair & return warranty repairs.

    HTC Support Center
     
  6. LeilsM

    LeilsM New Member This Topic's Starter

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    It pretty much died the day my warranty ended. Typical! But thanks for the thought.
     

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