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Internal storage is Low?? I don't think soSupport


Last Updated:

  1. big_hoovie

    big_hoovie Member

    I've had my HTC EVO V 4g for about a month now, and everything has been working great. Last night, my phone restarted on its own, and since then has been giving me the 'Internal storage is Low' warning. As far as I can tell, this warning is incorrect, as I have 573MB available, as reported by the default storage reporting service on the phone. Besides a factory reset, what can I do to get rid of this warning?

    Phone is stock.

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  2. big_mike

    big_mike Well-Known Member

    that isnt a huge amount of space id try delete music of something get yourself like 1GB free and see if that solves it remember also the more you have saved the slower your phone will run.
  3. big_hoovie

    big_hoovie Member

    If I were to delete things to bring internal storage to 1GB, I would have to delete EVERYTHING. Brand new, there is only 1.1GB storage for apps.

    All of my music, videos and pictures are stored on my SD card.

    Thanks for the suggestion though.
  4. Droidula

    Droidula Well-Known Member

    I would clean caches and things like that to free up space, it can add up. There are a bunch of apps that do that. I use "App 2 SD," because I use it to look at apps installed on phone/SD card too, but it also clears app cache. In addition to that, you can also go into Settings > Storage > Make more space >Temporary files from HTC Apps. I'd be careful about what else you clear in that menu, you don't want to mistakenly delete your music or pictures, or what have you.

    I don't know why you're getting that warning anyway. I currently have about 180 apps installed and have less space than you, but I don't get any warning.
  5. trippin

    trippin Well-Known Member

    I second the be careful warning, I wasn't really paying attention and deleted all the music off my sd card with that menu, wasn't a big deal at the time as I only had a few songs but I would be severely annoyed now
  6. big_hoovie

    big_hoovie Member

    Hmm...perhaps there's something else going on with my phone, other than space. I sent off a message to VM about the issue...hopefully they get back to me with something more useful than a stock message.

    thank you all for the suggestions. I will certainly be careful about not deleting my music or other data accidentally.
  7. big_hoovie

    big_hoovie Member

    VM got back to me today via email. Here's the response. I will be following suggestions as I can, and will report back if I have any positive change.


    Thanks for contacting Virgin Mobile Customer Care.

    We are sorry to know that you have issues with your handset.

    When a device has low memory and displays this error message, it won't
    perform normal functions. The device may also exhibit slow, sluggish
    behavior or device freezing. Tell the customer:

    1. The error is displayed because they do not have enough available
    memory on the device.
    2. Android devices work best when they have enough available memory.

    Common tasks that fail when the device has low memory include:

    Adding a contact.
    Sending a text or picture message.
    Adding an e-mail account.
    Launching, upgrading, downloading and installing apps.

    In order to fix the issue, you need to check the handset memory. Please
    follow the steps below;

    1. Remove and reinstall the battery. The device should restart
    automatically. If not, power the device on.

    NOTE: Soft resetting the device may clear some cache and temporarily
    resolve the Memory is Full issue; however, additional troubleshooting
    and customer education is still necessary.

    2. Select Menu from the handset home page.
    3. Select Settings.
    4. Select SD Card and Phone Storage.
    5. Ask the customer to read the amount of Available Space.

    If issue persists, you will need to move apps to the memory card. Please
    follow the steps listed below;

    1.Select Menu from the handset home page

    2. Select Settings
    3. Select Applications
    4. Select Manage Applications
    5. Select the Downloaded tab

    6. Select Menu then Sort by Size. Apps are sorted from largest to
    smallest.
    7. Select the desired app.

    NOTE: Moving larger apps will free the most handset memory.

    8. Select Move to SD card

    NOTE: If Move to SD card option is grayed out, the app cannot be moved
    to the SD card.

    9. Select the Back button and repeat the step for each desired app.

    If issue persists, you will need to clear application cache. Please
    follow the steps given below;

    1. Select Menu from the handset home page
    2. Select Settings
    3. Select Applications
    4. Select Manage Applications
    5. Select the All tab

    6. Select Menu then Sort by Size. Apps are sorted from largest to
    smallest.
    7. Select the first app in the list.

    8. Cache being stored displays. Select Clear Cache.

    NOTE: Do not click "Clear data." This will only clear the login name and
    password.

    9. The cache now shows 0.00B and the Clear cache option is grayed out.

    10. Select the Back button and repeat the step for each desired app.
    11. Advise that regularly clearing the app cache and power cycling the
    device on a regular basis will improve device performance and clear up
    memory.

    If issue persists, you will need to uninstall applications. Follow the
    steps provided below;

    1. Select Menu from the handset home page
    2. Select Settings
    3. Select Applications
    4. Select Manage Applications
    5. Select the Download tab
    6. Select the app to uninstall
    7. Select Force Stop if it is not grayed out. If Force Stop is grayed
    out, continue to the next step.
    8. Select Uninstall
    9. Select OK
    10. A confirmation message appears. Select OK.
    11. Repeat the steps to uninstall additional downloaded apps.

    You are a valued Virgin Mobile customer and we do appreciate your
    business.

    If you need additional assistance, feel free to let us know how we can
    assist further or contact us at 1-888-322-1122 (or *86 from your
    handset). You can reach us 4am - 9pm PST seven days a week. As a
    reminder, please include your Virgin Mobile phone number and PIN on all
    replies.

    Thanks,

    Manuel M.
    Virgin Mobile At Your Service
    Prepaid Unlimited Cell Phone Plans | Android | Smartphone | Broadband | Virgin Mobile
  8. big_hoovie

    big_hoovie Member

    Well, I followed the steps outlined in the VM email listed above, bringing my available space up to 623MB(of 1.11GB total). I still have the low storage warning. This HAS to be wrong, as I've had more stuff on my phone, and no warning in the past. I'll be calling them in the next day or two in the hopes they can help me get this resolved. If I do get this sorted out, I will try to detail the steps taken in the hope that it may help someone else
  9. Nate456

    Nate456 Well-Known Member

    Are you using a AOSP custom ROM.
  10. montenell

    montenell Well-Known Member

    Download links2sd from the market it should help. You will have to partition your sd card
  11. big_hoovie

    big_hoovie Member

    my phone is stock. not rooted
  12. montenell

    montenell Well-Known Member

    Lol that's part of the problem. Any objection to rooting ?
  13. OverByter

    OverByter Resident Slide Rule Guru

    Admittedly the problem would be easier to deal with if he was rooted this still shouldn't be happening on stock, I'll look around the HTC forum and see if I can find anything.
    OB
  14. big_hoovie

    big_hoovie Member

    what are the risks I have to deal with if I root my phone, and what are the benefits?
  15. OverByter

    OverByter Resident Slide Rule Guru

    Risks are basically none, just have the ability to follow step by step instructions, benefits are the ability to use much more well written roms and root only programs such as TiBu. Everything you need is in the ATR stickies, you have any questions just ask away. Good luck. :D
    OB
  16. big_hoovie

    big_hoovie Member

    Thanks, I'll look around for those stickied posts you mentioned, though no promise of rooting my phone :)
  17. big_hoovie

    big_hoovie Member

    Probably not rooting at this time. After rebooting my phone(again), The low storage warning showed up, but after clearing notifications, it did not reappear. Thanks all for the help
  18. rubejb

    rubejb Well-Known Member

    I've been having the same issue on and off lately. Stock ROM, although I am rooted.

    Right now I've got 245MB internal free after deleting some unused apps. Before I was probably around 160-ish free. And when trying to update even smallish apps, it would at times tell me I was out of room.

    Sometimes just retrying the update a few times or rebooting the phone would fix the issue.

    It's quite strange.
  19. Jaxmoto

    Jaxmoto Well-Known Member

    How many contacts do you have in your contact list?

    Not sure if it is still around, but there used to be an issue that Android would assign a certain amount of space to contacts and start giving memory errors when you start getting too many. It led to the same symptoms, memory errors even though the phone shows plenty of free space.
  20. AndyOpie150

    AndyOpie150 <strong> <a href="http://androidforums.com/optimus Contributor

    Try downloading Android System Info. It will display the % of available RAM. If below 50% Android phones will run slugish. If below 40% will start to develop minor system glitches, etc., etc.
    I use Fast Reboot which shuts down all apps and restarts just those that need to be running. This free's up 15-20% more RAM. Cleaning all cache including download history and internet cache will help as well. Facebook and browsers are the worst cache horders.
    I
  21. big_hoovie

    big_hoovie Member

    I have less than 30 contacts in my list :(


    I'll check out the system info app.

    thanks
  22. medmansri

    medmansri Well-Known Member

    I've had this problem also for a long time. It sure is frustrating just updating apps. What seems to work most of the time is to uninstall the app and reinstalling it. I haven't found a permanent solution.
    Harmonia /w s-off

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