VM got back to me today via email. Here's the response. I will be following suggestions as I can, and will report back if I have any positive change.
Thanks for contacting Virgin Mobile Customer Care.
We are sorry to know that you have issues with your handset.
When a device has low memory and displays this error message, it won't
perform normal functions. The device may also exhibit slow, sluggish
behavior or device freezing. Tell the customer:
1. The error is displayed because they do not have enough available
memory on the device.
2. Android devices work best when they have enough available memory.
Common tasks that fail when the device has low memory include:
Adding a contact.
Sending a text or picture message.
Adding an e-mail account.
Launching, upgrading, downloading and installing apps.
In order to fix the issue, you need to check the handset memory. Please
follow the steps below;
1. Remove and reinstall the battery. The device should restart
automatically. If not, power the device on.
NOTE: Soft resetting the device may clear some cache and temporarily
resolve the Memory is Full issue; however, additional troubleshooting
and customer education is still necessary.
2. Select Menu from the handset home page.
3. Select Settings.
4. Select SD Card and Phone Storage.
5. Ask the customer to read the amount of Available Space.
If issue persists, you will need to move apps to the memory card. Please
follow the steps listed below;
1.Select Menu from the handset home page
2. Select Settings
3. Select Applications
4. Select Manage Applications
5. Select the Downloaded tab
6. Select Menu then Sort by Size. Apps are sorted from largest to
smallest.
7. Select the desired app.
NOTE: Moving larger apps will free the most handset memory.
8. Select Move to SD card
NOTE: If Move to SD card option is grayed out, the app cannot be moved
to the SD card.
9. Select the Back button and repeat the step for each desired app.
If issue persists, you will need to clear application cache. Please
follow the steps given below;
1. Select Menu from the handset home page
2. Select Settings
3. Select Applications
4. Select Manage Applications
5. Select the All tab
6. Select Menu then Sort by Size. Apps are sorted from largest to
smallest.
7. Select the first app in the list.
8. Cache being stored displays. Select Clear Cache.
NOTE: Do not click "Clear data." This will only clear the login name and
password.
9. The cache now shows 0.00B and the Clear cache option is grayed out.
10. Select the Back button and repeat the step for each desired app.
11. Advise that regularly clearing the app cache and power cycling the
device on a regular basis will improve device performance and clear up
memory.
If issue persists, you will need to uninstall applications. Follow the
steps provided below;
1. Select Menu from the handset home page
2. Select Settings
3. Select Applications
4. Select Manage Applications
5. Select the Download tab
6. Select the app to uninstall
7. Select Force Stop if it is not grayed out. If Force Stop is grayed
out, continue to the next step.
8. Select Uninstall
9. Select OK
10. A confirmation message appears. Select OK.
11. Repeat the steps to uninstall additional downloaded apps.
You are a valued Virgin Mobile customer and we do appreciate your
business.
If you need additional assistance, feel free to let us know how we can
assist further or contact us at 1-888-322-1122 (or *86 from your
handset). You can reach us 4am - 9pm PST seven days a week. As a
reminder, please include your Virgin Mobile phone number and PIN on all
replies.
Thanks,
Manuel M.
Virgin Mobile At Your Service
Prepaid Unlimited Cell Phone Plans | Android | Smartphone | Broadband | Virgin Mobile