Internet connection one day, gone the nextSupport

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  1. canaldingo

    canaldingo New Member

    Hi all,

    Hope someone can throw some useful advice my way.

    I have been a very happy HTC Magic user for exactly 6 months now but then a strange thing happened; I work up new year's day and I could no longer connect to internet or use my apps (and the 'G' network symbol has disappeared from my system tray). I thought the network (SFR in France) may have had a hangover from the night before but no, the problem persisted into day 2. I went into the SFR retail shop on 2 January and the assistant played with every option of my handset's menu for 20 minutes before declaring "I suggest you go home and reinstall the OS from the CD that would have come with the phone".. or at least that's what I think he said as my grasp of French is not absolute. He also offered to send the phone away to reset it or something.

    I am convinced, though, I didn't get a CD with the HTC because the box is only half the width of a CD! I recall a USB type cable in the box though.

    So I turned to these forums and tried the advice given previously by Carl C but that didn't help. I've tried every logical option in the phone's settings (and the 'G' icon does appear for half a second in the system tray after I change/save a setting, before disappearing again) so I'm convinced the problem does not lie there. I am even considering uninstalling some of my recent apps in case they may have inadvertantly caused this problem.

    I'd really appreciate any advice anyone can offer because I don't want to surrender my phone to SFR and be without my phone for weeks if it is something that can be logically explored and remedied.

    In a related note, I downloaded an Android OS Monitor app (using wifi) because I was interested in the separate battery life thread and, as a non-technical person :eek:, was shocked to see the hundreds of warnings and error notices in the apps 'notes' tab. Particularly the red error notices such as (just to name a few):

    • 04/01/2010 14:18:56 [ERROR] qmi: wds: network start failed (000e)
    • 04/01/2010 12:57:09 [ERROR] audpp: DMA missed obj=20
    • 04/01/2010 12:45:14 [ERROR] audmgr: DISABLED
    • 04/01/2010 10:48:37 [ERROR] binder: 242: binder_alloc_buf, no vma
    But I am suspecting it's the network start failed error messages (and there are numerous in today's log) that are flagging the real problem.

    If this is indeed the source of my problem, or even if it is not, I'd be grateful for any clear advice on how to fix this without having to go back to the store. Of course I can connect my HTC Magic to my wifi at home to follow any process you outline, or connect my phone to my computer using the USB looking thingy that came with the phone, whatever you suggest. Once this is fixed, I promise my next post will be an answer and not a question ;-)

    BASEBAND VERSION: 62.50S.20.17U_2.22.19.26I
    KERNEL VERSION: 2.6.29-00479-g3c7df37android-build@apa26 #19

    I have a 2 year contract with French mobile operator SFR.

    Cheers and thanks in advance,


  2. Knutfreddy

    Knutfreddy Active Member

    You could try to boot your phone in safe mode so it closes all third-party apps to see if that's the case.
    If not, you could try to reinstall the ROM from HTC's website.
    Note: you might want to backup your phone if you want to keep all your contacts, settings and apps. I recommend MyBackup.

    PS: CD's have two different sizes; 8,5cm and 12cm(standard size), so you might've gotten an 8,5 cm CD. ;)
  3. canaldingo

    canaldingo New Member

    Thanks a million Knutfreddy. I'm going to give it a try!

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