Support Internet error.

Discussion in 'Android Devices' started by meaghanyvonne, Aug 15, 2013.

  1. meaghanyvonne

    meaghanyvonne Active Member
    16

    Aug 12, 2013
    29
    1
    16
    Can anyone tell me hoe to fix this error message? I hsve internet connection. I have to restart my phone and it works for only a few minutes .b 1376621778200.jpg
     

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  2. Griff_LI

    Griff_LI Well-Known Member
    53

    Jul 11, 2010
    371
    52
    53
    Marlow, Bucks, UK
    Well the error is telling you that the phone is failing to look-up the address "www.facebook.com" with the Domain Name System. DNS is how the internet turns web names into addresses (which it needs because networks run on numbers not names).

    Now, why it's not working is tricky without any knowledge of your set-up. If you're at home you might want to just try power cycling your router (or see if another device attached to it can access the same site).

    Is the problem just with one WiFi site ? Does it work properly if you disable WiFi (you'll switch to cellular data so you'll be using any limits your network provider imposes)?
     

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