Internet problems - no service! HELP Please! I'm about ready to throw it out the window.Support

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  1. tracyxomsu

    tracyxomsu New Member

    HORRIBLE problems with internet connection (not wi-fi). It either won't connect, or I'll be online surfing and it will just stop worrking. For example, I listen to a lot of audio books and it will just shut off because all of a sudden I won't have service even though I haven't moved. Both the phone service and the internet service go from full bar to no bar back to full bar about 6 or seven times in the matter of 30 seconds. It says 3G with two arrows in green, then back to nothing. Any suggestions or support or should I just take a hammer to it?

  2. AndyOpie150

    AndyOpie150 <strong> <a href=" Contributor

    Sprint (Virgin Mobile contracted to use their towers) could be working on a tower. It could be a Solar flare (really bad this year). Try selecting the Activate App a few times until your service improves. If no improvement after the third try, stop.
  3. tracyxomsu

    tracyxomsu New Member

    Can you tell me where to find activate app?
  4. AndyOpie150

    AndyOpie150 <strong> <a href=" Contributor

    If you have it, it is a Red circle with white lettering: SSA
    If that doesn't work call VM.
  5. Barky

    Barky Active Member

    VM mentioned on Facebook today that there are multiple outages in the 60504 area due to a tower being upgraded. If you're not in that area you can either call them or post on their Facebook page to see if there's a reason for your issues.

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