My road here has been twisted (much like me). I had a Palm Treo for several years. I had iPhone jealousy so last summer I switched to iPhone. For 6 days. And then, after two threatened lawsuits (small claims forms already filled out and sent to the General Counsel to both Sprint and AT&T), I got my same old Treo (and the same plan, with no new contract) with Sprint. Quite simply, the AT&T service in San Francisco sux. Sux. SUX. So, I continued using my Treo (what I christened my Soviet iPhone because it was big, gray, big and bulky, and "yesterday's technology today") until last week. I love my Hero so far. I'm not a "power user". I would say that I'm more of a fortified solar user. I need it for phone, e-mails (5 accounts), texting, and so far everything else is gravy. I have no idea yet how to upload music. I have a Class 6 8GB MicroSD card coming courtesy of Amazon. (Was my research correct, that Class 6 should speed up things?) Anyone have the definitive set of links for tutorials? I must have spent 8 hours (seriously!) trying to find a workaround for not being able to do multiple deletions of my e-mail... downloading a couple of apps, etc.--before I stumbled upon the ability to do the menu>>delete>>menu>> (and then selecting individually or selecting all). ARGGHHH! OK, that's enough for now.