Is anyone having this problemSupport


  1. Hunnit Thou

    Hunnit Thou New Member

    My videos are all jumping every couple second when I'm watching videos on my youtube, live tv, or any video apps. Is this just a phone problem or should I replace my phone? BTW netflix app and the web browser videos work flawlessly. Please Help

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  2. UKCatFan

    UKCatFan Well-Known Member

    Compare watching over wifi and 4G to see if there is a difference. It might be that the 4G is not fast enough in your area and it has to buffer.
    AppleUser likes this.
  3. Hunnit Thou

    Hunnit Thou New Member

    When I switched it to wifi the video was still jumping imma just get my phone replaced. THANKZ 4 THE HELP
  4. UKCatFan

    UKCatFan Well-Known Member

    Yeah, that is not normal.
  5. airtioteclint

    airtioteclint Well-Known Member

    Yup I'm having the same problem. hoping there's a way to fix rather than replacing cause the corporate store is too damn far from my house and it always seem to be a dice roll. the replacement phone could have an even worse problem.
  6. THE W

    THE W Well-Known Member

    hmm, what do you mean by "jumping"?
  7. airtioteclint

    airtioteclint Well-Known Member


    Like when you're warching tv and there's an interference in the reception. the picture jumps or flickers.
  8. budde2

    budde2 Well-Known Member

    Mine was so I uninstalled and reinstall and it has not done it sent

    Sent from my LG-MS840 using Tapatalk 2 Beta-4
  9. THE W

    THE W Well-Known Member

    that is extremely weird since streaming doesnt depend on reception to give you a clear picture but on the quality of connection to allow you to watch a video without buffering.

    take that phone back, you got a F$#@ed up model.
  10. airtioteclint

    airtioteclint Well-Known Member

    well I'm holding off on that option as a last resort. i don't like to return things because they always give you a refurbish phone which was someone else's problem to begin with. i might get one of those over heaters I'm reading so much about.

    the flickering seems to only be for the youtube app so I'm hoping a new update will come along and fix it.
  11. UKCatFan

    UKCatFan Well-Known Member

    They are not likely to be refurbs yet. They have to get enough in as returns to even send them back to LG. They will bulk ship back, not one at a time to a different country. Then they have to be refurbished and finally returned and distributed. So, the ones you get now are very likely to be new units. Probably will be the same for about another month.
    airtioteclint likes this.
  12. airtioteclint

    airtioteclint Well-Known Member



    That makes sense. I think i'll take it back today. does anybody know if i would need to go to a corporate store or can i bring it back to the store where i bought it?
  13. UKCatFan

    UKCatFan Well-Known Member

    Only corporate.
  14. airtioteclint

    airtioteclint Well-Known Member


    Well I was just at the corporate store they said since I've had it less then a week to take it to the store where i bought it. i did and was unable to dupilcate the problem in the store. tpartly because they didnt even have signal in their own store!! Anyhow I'm back at home and go figure. my youtube playing hopscotch once again. lmao.

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