Is sprint charging to replace Evos?Support


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  1. geomens

    geomens Well-Known Member This Topic's Starter

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    I just called Sprint customer service about my rebooting Evo and after a visit to the store and a hard reset that did nothing, they offered to replace it for me but at a cost of $35.00. I have replaced 2 Pres in the past year and not once did I have to pay anything. Is this a new policy? Are the other carriers charging to replace phones under warranty?
     

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  2. sitlet

    sitlet Banned

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    No. Thats a hardware defect and is covered under the warranty for free.
     
  3. Mr. Ed

    Mr. Ed Well-Known Member

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    Some stores are trying to charge customers a service fee ...sometimes as activation....others as restock. Ultimately it is wrong. Speak with the manager at that location or call cust service
     
  4. ScorpDX

    ScorpDX Well-Known Member

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  5. Mr. Ed

    Mr. Ed Well-Known Member

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    This is for insurance damaged phone repair...not warranty/ defect replacement (from the way I read it and have understood it to be. It has been reported that the stores are charging everyone.....however if one calls the cust service line with a warranty issue a warranty replacement is sent as it should be.
     

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