General Is the HTC One S's space-age coating as durable as it seems?

Discussion in 'Android Devices' started by Stuart P, Apr 13, 2012.

  1. Stuart P

    Stuart P Well-Known Member
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    Oct 28, 2010
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    Hitchin, UK

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  2. bigt

    bigt Well-Known Member
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    May 19, 2010
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    I have a tiny 'chip', like in the photo in the article, on the front edge near the headphone jack
     
  3. hype313

    hype313 Member
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    Mar 8, 2012
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  4. Stuart P

    Stuart P Well-Known Member
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    not too many replies. so i guess nothing to worry about
     
  5. as439726

    as439726 Well-Known Member
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    May 23, 2009
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    HTC is working on it. Contact them for replacement
     
  6. Soupdragon

    Soupdragon Well-Known Member
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    Dec 13, 2009
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    Intergalatic Chef
    On Another Planet
    Big discussions on xda - go there for more info
     
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  7. as439726

    as439726 Well-Known Member
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    Soupdragon is dead on.
    Thanks bud
     
  8. Stuart P

    Stuart P Well-Known Member
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    ok so there is quite a big problem
     
  9. QuietStorm

    QuietStorm Member
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    Jun 7, 2010
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    I got mine on launch day. I've been using it ever since without a case and haven't got a single scratch. I honestly believe it's a rare situation and I think a lot of people are over-exaggerating. Or maybe I'm just lucky?
     
  10. Sprawlsy

    Sprawlsy Active Member
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    Apr 20, 2010
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    Mine arrived on Friday but had a chip/dent on the righthand side, where the screen meets the plastic on the edge of the handset...not on the metal part of the casing.

    DSCF2846 - Copy(1).JPG

    Orange are sending out a replacement on Tuesday so fingers crossed it's ok.
     
  11. sloveridge

    sloveridge Member
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    Apr 15, 2012
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    I've had my One S for only one week from T-Mobile UK. It
     
  12. sloveridge

    sloveridge Member
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    Apr 15, 2012
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    Update.

    With regards to the chipping issue, HTC have acknowledged the problem:

    "HTC is committed to delivering a high quality product and great experience for all our customers. There have been a few, isolated reports of this issue. The finish on the One S was laboratory tested as being at a hardness similar to ceramic. While that
     
  13. Stuart P

    Stuart P Well-Known Member
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    if this does turn out to be an 'issue' on a
     
  14. as439726

    as439726 Well-Known Member
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    I strongly suggest contacting HTC directly. They have always been more than willing to help when I've needed it.
     
  15. sloveridge

    sloveridge Member
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    Apr 15, 2012
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    Replacement One S from T-Mobile arrives tomorrow, so I will see if its coating is any more durable; however, T-Mobile have no clue as to which handsets come from MOA processing batch. If the coating fails again I will take it up direct with HTC.
     
  16. Stuart P

    Stuart P Well-Known Member
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    hopefully it will be from a new batch? guessing the original batch would still be affected like yours
     
  17. sloveridge

    sloveridge Member
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    Having rasied this issue with HTC UK, their response was:

    Dear Steve Loveridge,

    Thank you for your reply to my email regarding the cermaic casing chipping off your HTC One S for which you have got a replacement.

    No official statement has been made by HTC on this issue, but please keep your eye on the official HTC.com web page and linked Twitter feeds and Facebook pages for any official HTC statements.

    I hope you are enjoying your new phone nad have no further issues.

    Althouigh I have seen a statement from HTC made a statement via a number of websites (see earlier post), but it does not appear to be formally recognized by HTC UK.
     
  18. as439726

    as439726 Well-Known Member
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    That's just silly
     
  19. as439726

    as439726 Well-Known Member
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    Hopefully it's fixed in the U.S. variants
     
  20. beefy505

    beefy505 Member
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    May 15, 2010
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    Mine has started chipping around the charging socket, you can see the silver coming through!!
     
  21. as439726

    as439726 Well-Known Member
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    Beefy, which carrier did you get it from? I only ask because I hear rumors that the third production run (the american variants) have fixed the problem.
    Contact HTC and they will replace it buddy.
     
  22. kawasaki69

    kawasaki69 Member
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    Feb 25, 2011
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    Had my black One-s since launch so nearly 3 weeks now. Not using a case and keep the phone in shirt or trouser pocket (no keys in pocket at same time though)....finish is still as new, no scratches or chips, very pleased with it so far. Haven't dropped it yet, which is the acid test I suppose but it seems rugged enough for normal use.
     
  23. pauled

    pauled Member
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    Dec 11, 2009
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    Mine had a small chip within an hour (only put in pocket not dropped) emailed HTC they said get it exchanged. Replacement is 3 days old and ok so far...
     
  24. noz81

    noz81 Member
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    I have the same issue on my 3 week old One S. Who is it best to contact to sort a replacement; HTC directly and if so, how. Or my provider which is O2uk?
     
  25. pauled

    pauled Member
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    Dec 11, 2009
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    I contacted HTC hoping they would replace it (and it be from a different batch maybe) but they said they can't and has to be store purchased from. hope you sort it ok :)
     
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