Is there any way to get my NE2 back??


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  1. nickacs

    nickacs Well-Known Member This Topic's Starter

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    Hi everyone,
    Uhhh, what a mess that I just discovered. I've been looking to get the Incredible ever since it was mentioned a couple months ago and discovered that last July '09, the local VZW store f-ed me and knocked me from the Primary line to the Secondary, thus throwing away my $100 NE2 credit for a new phone.

    When my Razr crapped out in June '08, I went in and got the BBPearl for free with my then NE2 credit of $100, so my new 2yr now runs out 5/31/10. I was the Primary line, no problem. Then last January, my then fiancee and I decided to combine our Individual plans to the Family plan. Still, I was the Primary line. But then in July '09, my wife's Razr finally gave in and she got the LG Env. THIS is when the local store f-ed up and for some weird reason made her line the Primary and bumped me to Secondary. Our monthly bill has been the same dollar amount for months, so I never thought of looking at the bill.
    Until this past weekend, I called up VZW about the pre-order for the Incredible and they said that while my 20months is up and I could get it for $199 for 2-yr. I thought, hmm, that's odd, my 2-yr is up 5/31/10, which the rep said it is, but being the Secondary line, you were eligible for a new phone since January. Noooooooooo!!!

    I stopped by the same store on the way home from work today and told my story to one of the salespersons who re-iterated to the store mngr, who just shrugged and said 'Uh, NO', when she asked if they can re-instate my NE2 for $100 expiring on 5/31/10.

    Is there really nothing I can do? I know a lot of time has passed, but I'm sorry, the store f-ed up and I should still be in my NE2 for $100 credit. AND they should move me up to the 29th so I can get the Incredible on first day!!! hahaha... Now that would make things right.. Get the phone for $99 with the credit and get it first day

    Anyone have any problem like this and/or any information on what I can do? Or do I just have to forgetaboutit? :)

    Thanks!
     

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  2. mobil3gen

    mobil3gen Well-Known Member

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    Hey! Just a heads up, I worked for the Verizon call center and came across this type of call all the time.

    What sucks
    You can't get your NE2 back. Yes, it was the store's fault, but since it's been so long now and time has passed, there's no way to backdate.

    The good news...
    Have the store manager (if its a corporate store) write about the mistake on your account, bring in any documents you have showing that they switched your line to the secondary one - to prove this. Then I suggest you call in to customer care, tell them to check out the notes, and perhaps the best they can do is give you a credit on your bill, which might offset the cost of the phone, you never know.

    Good luck!
     
  3. nickacs

    nickacs Well-Known Member This Topic's Starter

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    Thanks Mobil!

    Well, I took your advice, but instead of going back to the same store, I emailed VZW via their website yesterday saying that I wanted to get an email or call from a Mngr/Supervisor level to at least see that if I can't get my NE2 re-established with a $100 upgrade, then maybe just credit my account $100 at least.
    I got a call today from a VZW rep and she did the latter! So, at least I get $100 off my next bill. And she threw in another 10% discount on both of our lines for 1yr and switched my # back to the Primary. Yea, my wife lost her $50 NE2 that would be up 3/11, but she barely uses her phone for only checking her Gmail and using basic phone functions. I'm the "power user" of the family. LOL... So I need the upgrades more :)

    So, just wanted to say thanks for your help and I'm very happy this ended on a positive note!
     

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