I'm trying to show up for new service with Verizon and get the Incredible. But I cannot figure out if activation is free. I've had 3 online chats and have received different answers each time. In my last chat, they told me every possible answer, yes, no, depends, doesn't depend, what the website says, not what the website says. I tried to order earlier today, and I thought on the checkout screen it said free activation. Not sure whats changed. Now when I try it lists a $35 activation fee. But on the left of the screen is a box that says free activation, Friday-Monday, will be credited on 1st or 2nd bill. Things I changed was logging in through my university website (discount), and trying a 1yr commitment. I've been told several times that the free activation is only on a 2yr commitment. But I don't see it say that anywhere online. This whole process is not inspiring confidence in Verizon. I cannot get an answer to a simple question about the supposed free activation. They make the rules overly complex and keep changing them. They reps are clueless. Reminds me too much of Sprint. Edit: I went back and removed cookies so I went through the website not through my university. Now I see a box at the bottom that says free activation. Details say online available on new 2-yr activations. But that box doesn't show up when I login through my university URL. Could it be a special deal? Or just verizon website messed up?