Is this a common problem?Support


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  1. knight4led

    knight4led Member This Topic's Starter

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    Well I just received my Nexus One on Wednesday. In the last 24 hours I have noticed an odd issue that the case doesn't seem to line up on the back under the metal strip. Its where the plastic and the strip come together on part that has the HTC logo, they don't line up and there seems to be a small visible space. Its more prevalent on the left and there also seems to be some degree of flex on the left side.

    So i just wanted some input if this seems normal or ok. Should I be calling HTC and attempting to get it replaced?

    I can attempt to provide a picture if that would help explain.
     

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  2. ap3604

    ap3604 Well-Known Member

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    Yeah if you can it would help greatly. I've heard of this 1 other time from a forum member but I have yet to see what you mean.
     
  3. fuzio1963

    fuzio1963 Well-Known Member

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    Don't you have a bigger problems. like leaking faucet in your kitchen.............jeeeeezzz.........
     
  4. Roze

    Roze Hiding behind a mystery VIP Member

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    Yes, I have that issue too :( A little bit bothersome...but nothing I can't live with. The build quality of the N1 is sooo nice but not perfect : < The gap is about 0.5mm and i can fit the tip of my nail in XD

    I also have this issue as well: On the side of the case near the volume switch, the battery cover doesn't meet smoothly with the front of the case.
    http://androidforums.com/nexus-one/58674-manufacturing-defect-normal.html

    and >_> the top of the phone, when I put pressure on it...it creaks

    The only reason why I haven't called HTC and sent it back for another one...actually I don't even know if they will...well if they do...I'm not sure if the refurb will have other defects/issues...these are just minor cosmetic issues XD
     
  5. knight4led

    knight4led Member This Topic's Starter

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    Well I don't see what your problem is. I'm just trying to get a little feedback while I am still within my 14 days to return the device. If other people have this problem and it has not gotten worse over the period they have owned it, then that would go a long way towards easing my mind.

    [​IMG]

    As you can see, on the left side there is a decent space and you can see the "tongue" that holds the plastic in place under the metal strip
     
  6. Roze

    Roze Hiding behind a mystery VIP Member

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    I don't think you need to worry about the gap getting worst. I have my Nexus for a month and the gap hasn't widen if that is what you are afraid of.
     
  7. knight4led

    knight4led Member This Topic's Starter

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    Yeah, thats a large part of what was scaring me. I'm also sorta worried about debris getting in there and the amount of flex that panel seems to have by the gap.

    Also, does anyone else's Nexus get really hot when charging?
     
  8. fuzio1963

    fuzio1963 Well-Known Member

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    Yes, u r right about that gap. Mine does not have it.
    And yes, it is getting very hot while charging, but only when some apps are running, like Navigation. Mine gets really hot when charging in Car dock. But it did not explode yet...........;)
     
  9. Roze

    Roze Hiding behind a mystery VIP Member

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    What do you mean by flex?

    Yes it does, i have it recorded between 42-46
     
  10. sourmilk

    sourmilk Well-Known Member

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    mine is completely flush. no gap. i would exchange it.
    as for the heat, mine gets pretty hot when charging initially but then it cools down after about 30mins or so.
     
  11. RogerPodacter

    RogerPodacter Well-Known Member

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    My nexus has been like this since day 1. I wouldn't worry about it as it doesn't get worse over time.
     
  12. knight4led

    knight4led Member This Topic's Starter

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    Well I talked to HTC and they were super nice. I am having the phone replaced, should be here tuesday or so.
     
  13. Roze

    Roze Hiding behind a mystery VIP Member

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    How is the replacement process? Do they ship you the new phone and you put your old one in the package when you get the new one? Or you have to send your phone in first and how much is the delivery cost...I remember that you have to pay for delivery? o_O
     
  14. knight4led

    knight4led Member This Topic's Starter

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    The process is just as you described. They send a new device in a small box, you pull your SIM, SD, batt and back cover, put them on the new device and send the old one back in the same box.

    You only have to pay shipping costs if they determine that your issue is not under warranty or manufacturing defect. In that case they will send the original back to you.
     
  15. Roze

    Roze Hiding behind a mystery VIP Member

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    Cool, I'll put together my case and then contact them. From the posts I've read, it seemed like one big pain in the arse with alot of issues they had with sending the phone for another one. So it never motivated me to contact them on this. How's the phone that you got? No annoying 'crack'?
     
  16. knight4led

    knight4led Member This Topic's Starter

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    I'll let you know when I get the new phone. I just got all the shipping confirmation stuff today since I contacted them yesterday (a Sunday). I should expect the phone tomorrow.
     
  17. 2003vstrom

    2003vstrom Well-Known Member

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    yeah mine has the same thing, but I have mine in a snap together hard rubberized case so I never see it, it doesn`t bother me lol
     
  18. knight4led

    knight4led Member This Topic's Starter

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    Ha, new one has the same issue, only its even on both sides. I'm going to give it a day or two and decide which I like more, then ask HTC if it matters which I send back.
     

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