Issue syncing Incredible to computer for file transfersSupport


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  1. Demoted

    Demoted New Member This Topic's Starter

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    Wondering if you all could help me out; I'm probably just a bumbling idiot, but any help would be appreciated.

    When I connect my phone to my laptop (running Windows 7 ultimate if that helps at all) it initially had issues collecting and recognizing the drivers. I went to HTC support, didn't find exactly what I needed as far as drivers were concerned but eventually, for some reason my computer officially detected my device, its drivers, and stated that it was ready to be used.

    Now I go to attempt to transfer music, but there's no icon in the my computer tray saying that the phone's connected as a mass storage device. I opened up Windows Media Player and it isn't in there as a synced device either. I used the disc that came with the phone but it seems to only have an application that tracks my exact usage (as far as minutes, texts, and data as well as transferring contacts and calendars which I'm not interested in) as opposed to something that helps actually sync my device for putting music on it.

    Please, bear with me here. It's my first true smartphone as my previous one was a Blackberry Curve 8330. It opened the exact way I would prefer this one to: as a mass storage device.

    Any glaringly obvious mistakes I'm making? Or is there a problem that could be hardware related on my end?

    Thanks :)
     

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  2. mIQ Live

    mIQ Live Well-Known Member

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    As far as backing up to your computer, there are tons of great free apps out there that can back up your phone and you will never have to plug in your phone again.

    I also use and app to transfer music and files to my phone, called awesome drop. It is by far the simplest and easiest app to use I have seen. You just go online from your computer and drop the files to load on your phone. Pretty cool!

    Hope that helps
     
  3. Demoted

    Demoted New Member This Topic's Starter

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    Thanks for the tip.

    My only issue with it seems to be that it's a rather slow, arduous, and round-a-bout way of transferring music over. Are there not any normal mp3 player-esque syncing abilities that allow you to simply move music over en masse?

    This does work though, so it's a decent start to at least get a few songs every now and again on my phone.
     
  4. sabrewings

    sabrewings Well-Known Member

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    I just leave off the auto connect feature and have it ask me what to do. Then I select Disk Drive whenever I plug it in. Works fine.

    Originally I had issues accessing it. I had it set to auto connect, but on hooking it up I would have to switch to charge only then back to disk drive for it to work properly.
     

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