Issues with Carphone Warehouse. Looking to get new phone & contract w/Vodaphone

Discussion in 'Vodafone' started by Ajay5489, May 29, 2012.

  1. Ajay5489

    Ajay5489 Member
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    Nov 13, 2011
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    So I have had my Htc evo 3d for around 6 months now.. one month ago my phones camera stopped working and the audio also went dead on my phone. i got the phone fixed from the shop i bought it from and than less than a week later i lost the audio on my phone again.. so i took the phone back to the shop once more.

    Instead of fixing it they said they would order me in a refurbished handset so a week later i went back to the store only to find out that the refirburbished phone was never odered due to a problem on their end... and they said they would order me in a new handset. and now a week later i have still heard no answer from them and i am still paying my contract.

    Would i anyway be able to get out of my contract and get a new contract with a new phone.. if so would i have to complain to the shop or to vodaphone? (which is what network i am on)

    Any help would be much appreciated
     

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  2. Corpse11

    Corpse11 Well-Known Member
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    Sep 15, 2011
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    by "shop" do you mean Sprint store? I would hope so, or else Sprint isn't going to offer you anything if you took it to another kind of "shop". Usually audio and camera going out is a software problem, most of the time factory resets will fix it. Very rarely is it a hardware problem, but it happens. If you took your phone to a Sprint store each time, they might offer you another phone again, maybe a different model if you're lucky (epic 4g touch sometimes) but I doubt they'll let you cancel your contract.
     
  3. Ajay5489

    Ajay5489 Member
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    Nov 13, 2011
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    I live in the uk and it was to the carphone warehouse store where i bought the phone from
     
  4. marctronixx

    marctronixx Moderator
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    Oct 12, 2009
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    OPs concern is more about issues with customer service with Carphone warehouse and how this affects Vodaphone and is not asking questions about a particular handset. moved to Vodaphones forum.
     

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