I've had my phone for more than 2 weeks. Will they let me exchange?

Discussion in 'Android Devices' started by kmt83923, Aug 9, 2010.

  1. kmt83923

    kmt83923 Member
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    Jul 18, 2010
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    My phone has started freezing and lagging much more frequently, and it's becoming problematic. Additionally, my battery is suddenly draining faster than it was previously. Although I'm past the 2 week point, will they exchange my phone if I take it in to a T-Mobile store and describe my problems? I have insurance on it if that helps my case at all.
     

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  2. Robinelli

    Robinelli Well-Known Member
    68

    Jul 1, 2010
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    BSN student
    U.S.
    Have you tried a factory reset?
     
  3. kmt83923

    kmt83923 Member
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    Jul 18, 2010
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    No. Would I lose apps/text history?
     
  4. heybk

    heybk Well-Known Member
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    Aug 4, 2010
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    NY
    yes it would go back to the way it was like when you first used it out of the box
     
  5. kmt83923

    kmt83923 Member
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    Jul 18, 2010
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    That sucks. It'll be worth it to have a phone without all these glitches.
     
  6. p00fz

    p00fz Member
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    Aug 4, 2010
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    Draftsman/Project Manager
    Should I take my SIM card out before doing a Factory Reset? My phone has been lagging a lot more lately... and the Battery (pretty much the past two days, but mostly today) has been draining at an unbelievable rate (with all the "power saving" options)... I have until Sunday, so I want to try this before taking it back.
     
  7. kmt83923

    kmt83923 Member
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    Jul 18, 2010
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    One more question - how do I make sure all of my contacts aren't lost if I do the factory reset? I wrote down all the apps I'd like to keep. What about my pictures and videos?
     
  8. Robinelli

    Robinelli Well-Known Member
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    Jul 1, 2010
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    BSN student
    U.S.
    Pics and vids store on your sd card and will not be affected. As for contacts, make sure they are saved in gmail. Then when the phone is back up sync gmail and you are good.
     
  9. BossDj

    BossDj Well-Known Member
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    Aug 6, 2010
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    Colorado
    i wonder how many apps you have hanging on in the background, draining your battery and using precious memory space. have you tried a task manager? i use advanced task manager, free in the market, and be sure to end all processes that you aren't currently using. you'd be surprised whats running on your device just after powering it on.
     
  10. smutek

    smutek Active Member
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    Jul 28, 2010
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    I've had my vibrant for maybe 4 weeks now and the battery has improved, under normal use I can get up o 2 days of use.

    I'm running stock, rooted only because I tried the Vibrant4 Rom and GPS fix, but in the end came back to stock.

    I'm using a static wall paper, mostly black, and general use throughout the day is the usual, texting, email, the occasional game, web browsing and RSS feeds (directly via google reader).

    I've just gotten used to the fact that this phone needs to be plugged in whenever I have the opportunity, but overall I've found that keeping GPS and WIFI off when not in use has helped me a lot.
     
  11. phantom phenom

    phantom phenom Well-Known Member
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    Apr 26, 2010
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    sorry if im off topic but I lost my vibrant and dont have insurance( yea i know stupid me) will tmobile allow me to buy full retail phone or any type of phone ?
     
  12. SamsungVibrant

    SamsungVibrant Well-Known Member
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    Jul 23, 2010
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    Aww I feel bad for you, that must be horrible. I hope someone returns it to t-mobile for you, or you end up finding it.

    Yes, t-mobile will let you buy a new phone, but you have to pay full retail price. Now that you are paying full retail, try to find the phone cheaper someplace else. Maybe you can call t-mobile, explain the situation, although they won't provide full upgrade price, they may provide some help.

    :( hope you find it.
     
    phantom phenom likes this.
  13. damewolf13

    damewolf13 live~laugh~love
    VIP Member
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    May 14, 2010
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    Female
    AZ
    Yes, but if you exchange you will lose all that anyway.
     
  14. phantom phenom

    phantom phenom Well-Known Member
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    Apr 26, 2010
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    is full retail for vibrant 449$ right ?
     

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