Here to see if anyone can help fix it! I had a pin password on my phone before the update, now when I unlock the phone it asks for the pin but there is no keypad to type in the pin, so basically I can't get in to my phone I can occasionally answer a phone call but the screen only works once after a restart so I've done this about 300 times now haha! I really really don't want to factory reset - will this take it back to the software when I bought the phone or to the update? but as a last resort I'm going to have to as my phone is basically useless right now! any info or ideas greatly appreciated!