Jelly Bean 4.1 BROKE my phone! :(Support


  1. HTCOneS

    HTCOneS Member

    Here to see if anyone can help fix it! :)

    I had a pin password on my phone before the update, now when I unlock the phone it asks for the pin but there is no keypad to type in the pin, so basically I can't get in to my phone

    I can occasionally answer a phone call but the screen only works once after a restart so I've done this about 300 times now haha!

    I really really don't want to factory reset - will this take it back to the software when I bought the phone or to the update?
    but as a last resort I'm going to have to as my phone is basically useless right now!

    any info or ideas greatly appreciated!

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  2. D-U-R-X

    D-U-R-X turbo drinker Moderator

    Hello and welcome to the forums HTCOneS - thanks for joining! :)

    I've not heard of this problem before... there is one thing that may be worth trying... if you called your phone and answered the call, instead of hanging up, try pressing the home button and turning off the pin lock option, before ending the call. I think that it should work - worth a try anyway! :)

    As for doing a factory reset... that would not take you back to a previous version of Android... it would only remove all user data and set the phone to as if it was new, out of the box on the updated firmware.
  3. agentc13

    agentc13 Daleks Über Alles VIP Member

    I am guessing that you are not rooted? And accepted an OTA update for this?

    If so, I am fairly sure that a factory reset is your best bet if you can't get into your phone at all. In which case I think it will reset to the JB update, but I am not positive.

    If you are rooted with a custom recovery you could restore a nandroid backup.
    Rxpert83 and D-U-R-X like this.
  4. HTCOneS

    HTCOneS Member

    yeah I've never backed it up or anything - just got it out the box & used it

    I can't connect the phone to my computer as it says you must unlock the phone before doing so

    I tried to phone call idea - good - but it still asked me for the pin

    using volume down & turn on doesn't take me into the secret menu

    when my phone is on it displays an exclamation mark in a circle - is that the htc touch crash report? it keeps asking me to send one but I can't without the pin -_-
  5. Rxpert83

    Rxpert83 Dr. Feelgood Moderator

    Yes that's the crash report. Hold power down for 10 seconds to fully shut off the phone before holding power and volume down to get into bootloader
    Raley likes this.
  6. HTCOneS

    HTCOneS Member

    it just turns on instead of bootloader

    would I have had to set it up before for it to work?
    all the youtube videos download drivers & register with htc developer?
  7. HTCOneS

    HTCOneS Member

    doubt it helps, but you can see what I'm on about

    Attached Files:

  8. andyben

    andyben Well-Known Member

    hello, have you tried long pressing in the text box as this may bring up the keyboard?
  9. HTCOneS

    HTCOneS Member

    yeah doesn't work :/
  10. andyben

    andyben Well-Known Member

    ? how about putting it out side into landscape mode and try
  11. HTCOneS

    HTCOneS Member

  12. HTCOneS

    HTCOneS Member

    how can I do a factory reset?

    I turned it off, held volume down, then power on, then it just turns on ?

    I've never registered on htcdev like the FAQ says on here but it doens't mention any of this on youtube or sites I've read
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