Just dropped my phone and cracked my screen.Support


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  1. Caloy

    Caloy Well-Known Member This Topic's Starter

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    I can't believe how easily the screen will crack. I was using my tablet posting here and was sitting down with the phone on my lap. I totally forgot my phone and when I stood up, it dropped! I thought my screen would be scratched. To my horror I see several spiderline cracks. It's a good thing I have TEP.

    [​IMG]

    Does anyone know how to contact them so I can get my phone fixed? Not even a month and it's cracked. I hope they won't replace it with a refurbished unit.

    Sent from my SGN 10.1
     

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  2. Alice Kaye

    Alice Kaye Well-Known Member

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    I am so sorry to see that. I feel for you. :| Ugh.
     
  3. NYankee

    NYankee Well-Known Member

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    Asurion's number is 888 881 2622
     
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  4. OverByter

    OverByter Resident Slide Rule Guru

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    Bummer, that's the one bad thing about edge to edge glass.
     
  5. evohicks

    evohicks Well-Known Member

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    Damn, I get nightmares about this lol, hope its covered with some sort of insurance :)
     
  6. NYankee

    NYankee Well-Known Member

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    should have had an otterbox or phone cover.
     
  7. srikat

    srikat Well-Known Member

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    This is why one should have a solid protection for their phone like this.

    Hope you get a good replacement soon.
     
  8. almath

    almath Well-Known Member

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    Oh my! Keep us posted on the process. I hope you get a new phone in a reasonable amount of time.
     
  9. collett

    collett Member

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    Oh, that stinks. Glad you've got coverage. Hope you you get your replacement soon.
     
  10. Phases

    Phases Community Manager Administrator

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    Ouch....
     
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  11. TheOtherBill

    TheOtherBill Well-Known Member

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    Here's hoping that since they're so new there may not be many refurbs available yet.
     
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  12. ScandaLeX

    ScandaLeX Wasn't Me

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    Oh wow Cal....so sorry to see that happened to you.
    I thought you had your phone in a case???

    Hope it gets replaced soon!!!!
     
  13. Caloy

    Caloy Well-Known Member This Topic's Starter

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    It's funny, I have 4 cases, but the one time it wasn't on a case I dropped it..... Okay maybe it wasn't that funny afterall. :/

    From what I noticed from asurion is that they make things a little bit harder than it needs to be. I had to go to PhoneClaim.com - Sprint cell phones replaced fast! File a claim for your lost, stolen, or damaged phone file a claim, then download a pdf file (affidavit), which you cannot fill out using your computer/tablet or phone. Then you have to print it out, fill it out (hand written, and they ask that it should be legible), then I have to scan it, along with a photo ID (Driver's License), then you have to either upload, fax or mail it. I really hope they just simplify things. What if I don't have a scanner to upload my written affidavit or driver's license?

    Well the hard part is hopefully over, now I have to wait via email on what needs to be done.

    I'll post any updates here. And hopefully it goes smoothly. :)
     
  14. ScandaLeX

    ScandaLeX Wasn't Me

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    I filed a claim for a fam member a few months ago. I didn't have to do any of that.
     
  15. Caloy

    Caloy Well-Known Member This Topic's Starter

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    I filed a claim on my evo 4g more than a year ago, and all I have to do was call. I did get a refurbished phone though.

    Sent from my SGN 10.1
     
  16. ScandaLeX

    ScandaLeX Wasn't Me

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    Exactly. Did something change because I didn't do paperwork and affidavits?
     
  17. Caloy

    Caloy Well-Known Member This Topic's Starter

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    Looks like it. The funny thing not every thing is in real time. It's like playing a turn based video game, and with hours if not days in between moves.

    Sent from my SGN 10.1
     
  18. Caloy

    Caloy Well-Known Member This Topic's Starter

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    Clearly tonight is not my night. First my phone hit the floor, then Pacquiao hit the floor on the sixth.

    Sent from my SGN 10.1
     
  19. ScandaLeX

    ScandaLeX Wasn't Me

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    Something has to go right. Is your tablet in a case?
     
  20. SecretSexyNinja

    SecretSexyNinja Well-Known Member

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    I couldn't believe that either! What a fight... holy crap. Pacquiao was really working him too.. broke his nose and everything.
     
  21. Caloy

    Caloy Well-Known Member This Topic's Starter

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    Nope, it's connected to the dock on the picture. The two cases I bought for my tablet is for the galaxy tab 2 10.1 and wouldn't fit my note 10.1. Now my HTC Evo 4G might need to leave retirement as a bedside alarm clock when I mail my phone back.

    [​IMG]

    Sent from my SGN 10.1
     
  22. chasers

    chasers Well-Known Member

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    oh main going back to the HTC Evo 4G for me was like my parents putting me on punishment for the entire summer....SLOWWWWW! this phone barely holds a 5 hour charge. i completely forgotten why i upgraded from this phone until i switched back while waiting on my Note 2. hope your replacement ships fast!
     
  23. wyndslash

    wyndslash Well-Known Member

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    ugh, sorry for your loss, caloy :( i hope you get a new one soon!
     
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  24. ren857

    ren857 Well-Known Member

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    Thanks for ruining it for us who plan to watch it on hbo the following week. Lol
     
  25. almath

    almath Well-Known Member

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    Hahaha :D
    [​IMG]
     
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