Just got a Note 3. Please tell me I can keep it.Support


  1. jpwphillips

    jpwphillips Member

    Hi all, I just got a Note 3 yesterday. I chose this as I like to watch sports on the go and the screen is awesome for that.

    I'm really disappointed to find I cant get any video on the sites/apps I like to use. Racing UK, Betfair, Bet365 (seems to list every device in the world except a note 3) none of which work. I cant even get a sky go app, says its incompatible.

    Is there any way around this? Or do I need to accept the device cannot do what I want and head back to the phone shop for a different device?

    Thank you so much in advance.

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  2. thahim

    thahim Well-Known Member

    Note 3 is most latest device and can run everything.

    some apps have region/carrier restrictions so they wont work for you on any device.
  3. dynomot

    dynomot VIP Member VIP Member

    It may be that the app developers haven't updated then yet. If you can get hold of the instalation files (.apk) for a Samsung Galaxy s4 they should work.
  4. Lateck

    Lateck Well-Known Member

    Not knowing more specifics, I'm willing to guess it my be a issue with your webb browser..... If the site you are going on uses Flash, the videos will not show with the stock browser. That problem is not the Note 3's fault.... ( Unless you do not want the latest tech. )
    You will need another browser, (I use Puffin for Adobe Flash).
    Look here on the forum and you'll find instructions to get Adobe Flash on your N3. :rolleyes:

    And this problem is with Android Jelly Bean and newer Operating platforms. :mad:
    So, it is not the Note 3' s fault. :D

    Good luck,

    Lateck,
  5. jpwphillips

    jpwphillips Member

    Thank you so much for all your responses. I've been checking and most of these apps have supported devices listed. They all include Note, Note 2 but no Note 3 :mad: Seems theyre way behind!

    I'll try to look up how to download the .apk for the s4 and i'll also follow the instructions for flash player.

    thanks again, i'll report back and hope to spread news of success :D
  6. jpwphillips

    jpwphillips Member

    Actually, thinking about it, this may not be relevant as the problem is when using apps. I could be wrong, I know little about these things

    I'll be more specific. I open the app, click on the video icon, on my previous phone (iphone 4s) it just opened and played. On my N3 I either get a loading icon for a split second, before it disappears, or it appears to be loading/buffering then says "Unauthorised you do not have access". Maybe its just the wrong phone for the job :( I was so keen to leave apple, but maybe I was wrong.
  7. dan330

    dan330 Well-Known Member

    provide more info.

    name of carrier
    name of country
    name of app
    name of website you want to view.
    any other info that can help members trace down a solution for u.
    ScandaLeX likes this.
  8. jpwphillips

    jpwphillips Member

    Hi Dan,

    Thanks for getting in touch

    Vodaphone
    England
    Sky Go, Racing UK, Bet365, Betfair (all apps)
    Had the phone 2 days so I'd be surprised if it was a fault with the device.
    What other info could be helpful?

    Thanks again,

    Jake
  9. deanoman99

    deanoman99 Member

    I'm in the Uk on EE the sky go app is rubbish on android ie doesn't work
    but is brilliant on my ipad air.
    Tried Racing uk on my note 3 and the videos work fine.
    Couldn't test bet365 because its not in the playstore and I didnt
    want to sign up and have a account.
    Back to your question should you keep the note ?
    If your just using mainly the apps that you are having problems then I would say yes go back to an iphone it will run them better.
    I love my note 3 but if there was an iphone with the same screen size I would be tempted by the Dark Side purely because most apps run without u messing about with settings etc.
    Mind you thats half the fun of owning an android phone.
    At the moment i am trying a third custom rom this month lol
  10. dan330

    dan330 Well-Known Member

    maybe there are other apps that support those videos.. might want to look into them.
  11. mrcaptain

    mrcaptain Well-Known Member

    I have zero issues using sky go. It works brilliantly.
  12. jpwphillips

    jpwphillips Member

    I'm starting to think I have a faulty device. Tried to log in to Racing uk and it just keeps saying unknown Response. This heap is going back to the shop.
  13. Gearu

    Gearu Well-Known Member

    Some sites may use Microsoft silverlight which is some kind of streaming platform like flash, which isn't supported on Android, and I doubt the other OSes either.
  14. dynomot

    dynomot VIP Member VIP Member

    A good idea, you appear to have a "lemon". I got the "Racing UK" app working no problem, downloaded and used from play store, and "Sky Go" works flawlessly on my mates unrooted completely stock Note 3.

    Don't let one bad Note 3 turn you off of them. You were just unlucky to get a "lemon" first time around.
  15. dan330

    dan330 Well-Known Member

    maybe it is a setting you that was accidently made?
    maybe it is a conflict with one of the other apps?

    have you tried a battery pull?
    if that don't help then...
    maybe a factory reset... then only load in the video app first.. see if it works
  16. Simon_Gardner

    Simon_Gardner Well-Known Member

    I've been using Sky Go since before it was officially launched and it's always been just fine on my Note 3 except if I'm abroad.
  17. SkyJackpot

    SkyJackpot Well-Known Member

    I tried to find some of the betting applications that you use the but I could only find Racing UK. I made a video looking at one of the videos from the application. Is this the same method that you use to watch videos from there?

    Betting Apps test


    Also related to video streaming on Android. An application in the United Kingdom that allows you to watch streams of past episodes from TV network "ITV" has alot of bad reviews swearing that it doesn't work but it works for me, of which I'm sure I'm not the only one it works for. I am using Jelly Bean 4.3.

    http://www.youtube.com/watch?v=FM_LLdFwt2I
  18. gavind

    gavind Member

    Guys, is Skygo working for all of you? For some reasons, mine does not. And I couldn't come up with a solution.
  19. Simon_Gardner

    Simon_Gardner Well-Known Member

    It works. Apart from on the continent when it doesn't.
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