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Just got my Otterbox Defender!Tips

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  1. chasers

    chasers Well-Known Member

    Still no confirmation on if and when they will make different colors. It's ashame because otterbox is top dog in phone cases. They're so busy bending backwards for iphone cases other models are lacking support

  2. ren857

    ren857 Well-Known Member

    I completed a warranty claim. They are sending me a new case. The screen thing is really bugging me.
  3. JoJoCal19

    JoJoCal19 Well-Known Member

    THIS! I did this with my iPhone 4S Defender case. I am using a SGP Steinhill Ultra Optics however if you use the SGP Steinhill Ultra Crystal it will be like using the glass on the phone. It is a perfect combo to use a different screen protector and the defender case. If you want some pics let me know.
  4. chasers

    chasers Well-Known Member

    they are really good upholding their warranty. the silicon on my 4S defender was distorted so they sent me an updated silicon that fit perfectly with case no gaping whatsoever. only thing is I had to send a few pictures within an email with my claim which was no biggie. I must say though they really outdid themselves with the N2 commuter case. it is perfect and I did drop my phone on purpose to test the durability. (the best buy warranty has me spoiled since I dont have to pay a deductible I can be a daredevil haha :D)
  5. GNOTE2

    GNOTE2 Member

    what did you have to do for this? i.e. return old case? take pictures?... I am having same issues with my defender which I just got a week ago.:(
  6. Caesars

    Caesars Well-Known Member

    I never could stand the protector on my maxx, I just popped it out in favor of a zagg. Now im just doing the seidio active /commuter off and on with the zagg (for my note two) .

    Return of the Android
  7. ren857

    ren857 Well-Known Member

    I had to do what chasers said: I called them and they emailed me requesting pics. So I sent those to otterbox and they are sending me a new case. I guess I have to send the old case back to them when I get the new one. I'm not sure though.
  8. chasers

    chasers Well-Known Member

    I didn't have to send back the damaged silicon nor did they send an envelope or instructions for return.
  9. drucifer

    drucifer Member

    I've been using a Defender case on my Note II since Saturday. It's been great so far, except that dirt/dust is getting under the screen protector through the cutout for the button.
  10. Benjie

    Benjie Well-Known Member

    They want the old case back.
  11. ren857

    ren857 Well-Known Member

    Yep. That's because the screen protector isn't flat up against the screen...which is why I'm getting a new one from them.

    The dirt getting under the screen drives me batty!
  12. seancojr

    seancojr Member

    Very nice. Care to share what you're using to mount it on your bicycle like that?
  13. mikelliott

    mikelliott Member

    Well Otterbox did send a replacement case over the Holidays and the screen protector seems to be right against the N2 screen. All is good now. They have never asked for the old case back before, but this time they sent a returned address envelope to send the old one back.
    chasers and ren857 like this.
  14. ren857

    ren857 Well-Known Member

    Did you get a tracking notification? I haven't received one yet and I called them before Christmas. Was it sent fedex or snail mail?
  15. mikelliott

    mikelliott Member

    It was FedEx and yes they sent a tracking number. The return envelope is just USPS.
  16. Cid67

    Cid67 Well-Known Member

    If it sticks to ur screen puff a very small cloud of baby/talk powder into the case
    problem solved..
  17. ChiTownJim

    ChiTownJim Well-Known Member

    I have a commuter case on my galaxy nexus and love it. I usually run my phone naked but when I don't the commuter is my first choice and I can't imagine needing anymore protection then what it provides.

    I will eventually get a commuter for my n2 but I'm surprisingly loving my Verizon kick stand case and the kick stand doubles as a place to put my finger when reading in bed eliminating the dreaded phone to nose drop haha
    The N2 will probably be the first phone I own that never goes without a case. The size and slickness of the phone make it too slippery not to have a textured case
  18. drucifer

    drucifer Member

    I emailed them Friday, got a response Saturday morning (to which I responded), and Sunday morning I received an email indicating that they were going to send me a replacement.
  19. mikelliott

    mikelliott Member

    The screen protector on my replacement case was still the same way. I eventually popped it out and will get a Zagg screen protector on it. Otterbox's quality of the case is still outstanding, but I've done this on previous iPhone Defender cases too.........
  20. acura9927

    acura9927 Active Member

    I think I must be one of the lucky ones, have the Defender and use the stock screen protector. Not one problem ever.
  21. ren857

    ren857 Well-Known Member

    Really? They sent my case fedex smartpost (ugh...usps first class is faster) and I'm not expected to get it until next Wednesday -the 9th. It was shipped on the 29th. Talk about slow...

    I actually stopped using the Defender. The screen protector was driving me crazy. I wanted to remove it, but I knew my replacement was coming and that I would have to send the old one back.

    I'm using a boxwave case in the interim.
  22. viczel22

    viczel22 Member

    Otterbox is the best.
  23. twister6

    twister6 Guides Guide

    Based on my yesterday experience with 3 Defender cases at Verizon store having this plastic screen problem, and reading these posts - sounds like its a global problem with all of their N2 Defender cases, right? I read in here one exception where someone got original OK, and another person got a "working" replacement. Anybody else can share a successful exchange/original purchase? I have created a case yesterday, but have to wait 2 weeks before replacement comes in. In a meantime, I don't want to pop out the screen because it has to go back after replacement (and I just afraid they will hold it against me). Just curious to find out if a working screen protector piece even exists? Just like for others, its not a deal break because cause its awesome.
  24. HTTR

    HTTR Well-Known Member

    That worked for a couple hours then the oily wet spot came back. I have contacted customer service and see what they can do.

    Sent from my SCH-I605 using Tapatalk 2
  25. yuda101

    yuda101 New Member

    Hello I removed the built-in screen protector and want to put Other .., will have to cut it to the same size as the original frame.
    I am afraid that is a problem with opening because of the new addition

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