My old incredible was rebooting about 3+ times a day. Plus the search button on the bottom of the phone never lit up like the other 3. My new incredible fixed those two problems and one that i never knew was a problem. GPS is instant now, i usually had to wait almost a minute for it to find me outside. Now sitting in my living room in a brick building it picks me up instantly. The gps is flawless now.. The phone was a factory refurbished one, although it looks and works flawlessly. My only problem now is ... waiting for the Moto Droid X. I love the incredible but im your classic phone whore, never satisfied unless i have the latest or greatest. BTW.. i just played with an iphone4 and was totally bored with it in minutes. Granted, i have owned a iphone 3g, and the "4" seemed 95% the same.. yawn..