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Just got this phone -- Can't turn the volume downSupport


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  1. Xaviera2010

    Xaviera2010 Well-Known Member This Topic's Starter

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    I just got this phone today and am already having problems. It seems that I can't turn the volume down. I can turn it up, but when I press the - it does nothing. Is it broken?

    I press the + and it makes a tink sound and brings up the volume, but when I press - it does nothing.

    Also, how do I make it so my phone doesn't vibrate for every letter on the keyboard I press?
     

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  2. Tokenpoke

    Tokenpoke Well-Known Member

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    Seems defective. Check with the store you got it at.
    The keyboard sound will be in the keyboards settings. Setting/ language and keyboards/ swype (or your preferred keyboard.
     
  3. Xaviera2010

    Xaviera2010 Well-Known Member This Topic's Starter

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    Great, just great.
     
  4. Tokenpoke

    Tokenpoke Well-Known Member

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    You should be able to exchange it, no problem, just be sure to get a NEW phone and not a "new" phone.
     
  5. Xaviera2010

    Xaviera2010 Well-Known Member This Topic's Starter

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    What does that mean?

    I ordered this from the Metro PCS website.
     
  6. Xaviera2010

    Xaviera2010 Well-Known Member This Topic's Starter

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    I am messing with it and it seems to work if I press down hard with the tip of my nail lol
     
  7. Xaviera2010

    Xaviera2010 Well-Known Member This Topic's Starter

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  8. BlastGT1

    BlastGT1 Well-Known Member

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    I'd say that's a factory defect. If you don't want to go through the trouble of getting a replacement, I would suggest downloading just about any volume control app, as you will be able to adjust it from there. Here's one as an example:

    Volume Control +
     
  9. Xaviera2010

    Xaviera2010 Well-Known Member This Topic's Starter

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    Aside from that. Every picture from the internet I try to save it says "Cannot download. The content is not supported on this phone." Any ideas?
     
  10. Xaviera2010

    Xaviera2010 Well-Known Member This Topic's Starter

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    I downloaded that and it's now on my screen or whatever, but I don't understand how this will help me when I am doing something like watching a Youtube video and want to turn down the volume.
     
  11. septembersrain

    septembersrain 句_句 Smurfing Awesome VIP Member

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    Just try to hold it down firmly, Making sure your finger is as far to the bottom of the volume key as possible. As for the turning off vibration just go into Settings > Language and Keyboard settings > Android keyboard > Uncheck the Vibrate on keypress. Also if you use Swype go into that and also uncheck the Vibrate on keypress option as well if you don't want it to vibrate as you are texting. ^^.
     
  12. Xaviera2010

    Xaviera2010 Well-Known Member This Topic's Starter

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    Not even this works anymore. I am going to have to return it. Ugh. I have a feeling they are all the same though and I will get another with this problem.
     
  13. lordt78

    lordt78 Well-Known Member

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    Hi, please do yourself a favor and swap it for another device. Thank you. :)
    BTW, I just got my Ascend last week and I don't have the problem you posted about.
     
  14. Xaviera2010

    Xaviera2010 Well-Known Member This Topic's Starter

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    Looks like I'm going to have to.
     
  15. septembersrain

    septembersrain 句_句 Smurfing Awesome VIP Member

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    A few people I know with Ascends have to press the very bottom of the volume button. Like at the very very tip of the end. See if that works, It can't hurt to try right. ^^. Plus I stated how to turn off the vibration feedback. ^^. Sorry, Thanks!
     
  16. lordt78

    lordt78 Well-Known Member

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    I would have done it before this thread was created. I wouldn't want any imperfection with anything I just bought. :)
     
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  17. Xaviera2010

    Xaviera2010 Well-Known Member This Topic's Starter

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    I tried the very tip, and nothing :\

    I don't think I want an ascend if this it a common problem.
     
  18. Xaviera2010

    Xaviera2010 Well-Known Member This Topic's Starter

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    I bought it off the Metro PCS website. Before I realized this problem can't be fixed, the store closed.
     
  19. septembersrain

    septembersrain 句_句 Smurfing Awesome VIP Member

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    X.x Just having to press the bottom part is. To be honest though, It's the same way with my Optimus. If I press too high up on the down part it doesn't do anything. Don't know if this is a major issue, It just sounds like your phone is one of the few with defects. I tend to avoid buying things like this off websites as I've always encountered problems with them. Then again, I'm just a weirdo. LOL. That's my story and I'm sticking to it.
     
  20. Xaviera2010

    Xaviera2010 Well-Known Member This Topic's Starter

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    All I know is that I can press the + and it doesn't matter how I do it, it just works, and makes the volume go up, but no matter how I press - it won't respond and turn the volume down.

    It RANDOMLY works if I press it super hard but it's random and rarely works. I don't get it.

    If all Ascend phones are like this I'm sad :(
     
  21. BlastGT1

    BlastGT1 Well-Known Member

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    I wouldn't say this is necessarily a "common problem" since I haven't heard of many people with the issue. My wife and I both have Ascends, and neither of us have a problem with ours. I will note, however, that if you buy one of those covers for the Ascend from MetroPCS, sometimes it can be hard to press the buttons just right.
     
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  22. Xaviera2010

    Xaviera2010 Well-Known Member This Topic's Starter

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    So you can press the - part of the rocker any which way and it turns it down no problems?
     
  23. Tokenpoke

    Tokenpoke Well-Known Member

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    I have never had this problem with any of the ascends i have modded (12).
     
  24. septembersrain

    septembersrain 句_句 Smurfing Awesome VIP Member

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    G made a great statement too. Sometimes the covers DO affect the way the volume buttons work! That makes a lot of sense considering that I use a cover on both my Ascend and Optimus. Wasn't even thinking about it being the covers fault! *Hugglejumps G*
     
  25. Xaviera2010

    Xaviera2010 Well-Known Member This Topic's Starter

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    I have no cover, so my phone has no excuse! Boooo!
     

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