Just to show that I really do care about consumer activism (my tepid opinion of Engadget notwithstanding) I do appreciate the efforts within the user forums to engage the Sprint network issue. It has caused me to invest more personal energy investigating it.
My own consumer activism takes a rather more tangible form
I am a new Sprint customer, still in my 30-day trial period, and I have been quite underwhelmed by the network performance overall. I live in what is supposed to be a "4G" city, but the spotty 4G coverage frequently forces me into 3G mode. The bottom line is that I generally got faster and more consistent network performance with T-Mobile.
The root cause of part of this (the 3G upload speed) may be Samsung's issue. But I am not Samsung's customer; I am Sprint's customer. They sold me both the phone and the service, and branded the phone with their own logo.
So I am leaning toward returning the phone and switching back before the 30 days are up.
That is the sort of consumer activism that might get noticed if enough people do it.
My own consumer activism takes a rather more tangible form
I am a new Sprint customer, still in my 30-day trial period, and I have been quite underwhelmed by the network performance overall. I live in what is supposed to be a "4G" city, but the spotty 4G coverage frequently forces me into 3G mode. The bottom line is that I generally got faster and more consistent network performance with T-Mobile.
The root cause of part of this (the 3G upload speed) may be Samsung's issue. But I am not Samsung's customer; I am Sprint's customer. They sold me both the phone and the service, and branded the phone with their own logo.
So I am leaning toward returning the phone and switching back before the 30 days are up.
That is the sort of consumer activism that might get noticed if enough people do it.
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