Just sent this letter to Sprint.


Last Updated: 2012-06-17 03:20:28
  1. IOWA

    IOWA Mr. Logic Pants Moderator

    To whom it may concern,

    After careful consideration I have come to the following conclusion. After the never ending rising bill while still ON CONTRACT, with fees such as $10 "premium" data, negating of my employer discount in various billing tricks. The nickel and diming has finally got to me, and you most likely will be losing a customer of 7 years because of these transgressions. On top of this was the removal of my yearly upgrade which was promised to me when I resigned my contract.

    On top of all this, the service itself has been degrading, the data getting slower it seems as the day goes by. The 4G WiMax is pretty much unusable lately despite my being in a "well blanketed" area while Verizon LTE users are soaring past me in terms of speed and usability. For the first time in 7 years, I will be shopping other cellular providers and recommend everyone else(at least a dozen people, of which they passed recommendations out as well) I helped put on your service do the same. I will be voicing these concerns loudly in communities that revolve around cell service.

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  2. KENNECTED

    KENNECTED Well-Known Member

    Interesting. Although you've already sent the letter, I think you could have been more concise and had your thoughts/points better organized. Just my two cents. I hope all works out for you and you will be happy with your new carrier.
  3. IOWA

    IOWA Mr. Logic Pants Moderator

    Had a 1200 character limit on the email form >.<
  4. NYCHitman1

    NYCHitman1 Gun for Hire Developer

    If it were up to IOWA, there would've been 4-5 pages and tons of cuss words :p
  5. IOWA

    IOWA Mr. Logic Pants Moderator

    Cuss words? Bitch please...:D
  6. 330D

    330D From My Cold Dead Hands VIP Member

    You know, the worst part about sprint sucking so hard these days is all the friends I told to switch back a year ago when the service hadn't declined to where it is now. I bet I had 10 friends and family members convert, now I feel like a *****e because they are stuck in a contract with a terrible company for another year. I apologize to them every time I see them lol....
  7. momentoid

    momentoid Well-Known Member

    I think bad decisions from the past are hurting Sprint today. It is broke but needs to upgrade the network. It cannot afford Apple's deal but wants to draw/keep iPhone customers. Clearwire has excess WiMax capacity but does not bring enough revenues. New phones are becoming expensive but has to renew offerings to keep customers in contract. Dan Hesse is trying and has removed all the loyalty perks to generate funds for network upgrade. Not to mention spectrum woes.

    While competing networks offer better than 10Mbps d/l speeds, I really hope the Network Vision will live up to expectations, especially nationwide.
    simcha, DMajor239 and NYCHitman1 like this.
  8. LTE users are soaring past you in how much they will pay with Verizon's data caps, you have unlimited data. Go ahead and switch to Verizon and pay $50 for 2 GB of data and get nailed big time for going over, see ya :)
  9. IOWA

    IOWA Mr. Logic Pants Moderator

    What good of unlimited data when I can't use it? If they fix it, I'll stay. If not, I don't mind paying more for better service. That's what you do when you can afford it. :cool:
    814 htc evo and simcha like this.
  10. ab30494

    ab30494 Well-Known Member

    my bill ahs nvr gone up while on contract, im still paying the same as i was 1 1/2 years ago. And im not paying the 10 premium data fee.
  11. 330D

    330D From My Cold Dead Hands VIP Member

    o_O I've got 10 gb for $50. And because I jumped on with a family member, my bill with Verizon is $30/month cheaper than it was with Sprint.
  12. How did you manage that?
  13. NYCHitman1

    NYCHitman1 Gun for Hire Developer

    CB probably signed up during VZW's double down promotion. You get twice the data for the same price or w/e.

    Family plan have a employee discount attached?
    330D likes this.
  14. 330D

    330D From My Cold Dead Hands VIP Member

    Yes, it was when they were doubling data. And my sister (whose plan it is) has a 15 % discount IIRC. So, not everyone will have the same deal as I get.... BUT even without the discount, it is at least the same price as my Sprint plan was. For far superior service.
  15. NYCHitman1

    NYCHitman1 Gun for Hire Developer

    That's craziness. I don't know how your Sprint plan was so expensive. They are cheaper than VZW and AT&T. What the heck did you have?
  16. 330D

    330D From My Cold Dead Hands VIP Member

    I had a family plan, and terminated a line. Kept the minutes (1500) because it was my only phone. It ended up costing me around $120/month after taxes and fees. Now I'm only paying $100. I don't know why Sprint was so expensive either, but for the quality and coverage difference, I'm way happier with VZW. I must say, I have less minutes (shared 1500 with 10 favorites that aren't charged minutes) but it is a wash in my eyes.
  17. JMac202

    JMac202 Well-Known Member

    Pretty much the same reasons I canceled a month ago to go to AT&T and get the Note. Billing issues were sickening.

    I got 5GB's. I'm not too worried about going over. After 5GB's it's only 10 per additional GB if I do.

    So far I dont have anything negative to say about AT&T. Im sure it will change because all carriers have issues.
  18. Tommydaniel

    Tommydaniel Well-Known Member

    It was expensive because you stayed on the family plan instead of going with the individual plan. With Sprint you get unlimited mobile to mobile. Do you really talk to landlines enough to justify the 1500 mins? Seriously asking, not trying to be an ass.
  19. 330D

    330D From My Cold Dead Hands VIP Member

    No, but being as it was my only phone and I didn't want to short change myself so I kept enough. I'm sure I could have saved and stayed with Sprint, but in the end I am so happy I switched. Their service here has become abysmal.

    For example, I listened to Pandora last night coming home from a friend's house in my car. I would have been lucky to have been able to stream for the first ten minutes without a buffer when I had Sprint. I listened for the whole hour from doorstep to doorstep last night with out skipping a beat. I could have chatted on the phone or whatever without a dropped call. That would never have happened with Sprint. Maybe VZW does cost a premium, but in my eyes it's worth it. At least here where I am.
  20. NYCHitman1

    NYCHitman1 Gun for Hire Developer

    Sad to see that you left, but you gotta do whatever is best for you. That is all that is important in the long run. Did you pick up a GNex when you switched?
  21. 330D

    330D From My Cold Dead Hands VIP Member

    Nope. I refuse to own a Samsung. I got the OG razr. Other than battery life, I freaking love it. And the battery only sucks because I am constantly on the stupid thing lol.
  22. sikclown

    sikclown Well-Known Member

    Hmm did email and letter become synonymous with each other recently and no one told me? Lol kidding. Sucks about your troubles Iowa. Good luck out there, we are all counting on you.
  23. falconey

    falconey Well-Known Member

    I had the same complaints and was offered two months service free with contract extentsion. $400/24. That's $16 per month saved over the life of the contract and that far outweighs the nickel and diming. At least for the moment. Plus I would have had to extend my contract with my last annual upgrade anyway so win/win for me. The service in Atlanta isn't bad at all, I just think they missed the ball on Wiimax though. I hardly ever use it because of the issues with holes in the network.
  24. americonium

    americonium Well-Known Member

    My fear is that when Sprint upgrades to LTE, our unlimited data will trickle away, just like the rest of the providers.
  25. IOWA

    IOWA Mr. Logic Pants Moderator

    That's exactly what I'm thinking. I think Sprint LTE 4G is going to require a special "plan" because it's "different".

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