I don't think I've ever done this much HW on a phone before...but these days, it's hard to drop $$ until you are sure the product is right. So the guy was cool, and did'nt bs me at all. Said they know of the problems (I just asked about the text app and dust under screen) and they are working on it. Said they will come out asap, with little notice. Just ready then out. So I'm not really closer to a decision yet, but at least our protesting\contacting is doing something. I like to beleive that at the end of every day\week\month\quarter these reports feed up the chain and progress & changes are made. They are out to make money, and to do so, they have to keep their products solid and working. Think I'll play it week to week. I'm on sero now, so it's just putting up with a crappy Centro til I see some action from HTC.