Keyboard lag in the ERIS explained by HTC and VerizonGeneral


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  1. Ruben

    Ruben Well-Known Member This Topic's Starter

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    I recently called Verizon about the keyboard lag in my phone. Although it doesn't skip anything when typing, it can annoy me at times. Verizon said to do a soft reset which actually solved the issue... for a day. I then called Verizon another time and the lady told me that this is just an issue with smart phones and that she is experiencing it with her ERIS, Droid, and Blackberry phone. She told me if I use my phone a lot (which I do) that I should do a soft reset every few days to keep it "smooth." I think this would be a good thing, but is this actually something that I should do? :confused: Anyway, I proceeded to call HTC just to see what they would say. Hey, I had nothing to lose. The man immediately told me in the middle of my question: "NO, there is no fix." I then asked if this could be fixed with updated software, and he did his little script about not being able to talk about future updates and rumors and how he can't talk about when android 2.0 will come out exactly (although I didn't ask). Both supports were great and I was very satisfied. I am posting this to answer any future searches and to ask a question. The question: Can this be fixed with software updates? I love posting on other forums that interest me via my phone and in the browser it is SO laggy and I can't even believe it. My dad's iPhone has no lag in the browser, but I guess the iPhone doesn't have a two year old processor. Thanks for reading this mess I wrote. :p

    Ruben
     

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  2. swe3t23

    swe3t23 Well-Known Member

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    what is a soft reset
     
  3. Ruben

    Ruben Well-Known Member This Topic's Starter

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    When you take the battery out WHILE the phone is on.
     
  4. Doheny

    Doheny Well-Known Member

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    This kills me...you shouldn't have to do a soft reset, download certain apps (task killers), etc to make your phone work right.
     
  5. Ruben

    Ruben Well-Known Member This Topic's Starter

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    I do have task killers. I have advanced task killer pro for the 30 min auto kill. I am quite handy with android and I have no lag at all (which is awesome) anywhere except browser keyboard and slightly in normal typing.
     
  6. kraze0g

    kraze0g Well-Known Member

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    very weird, i was told by a customer service rep that a "soft reset" is when you simply turn off your phone by holding the power button down and "rebooting". i always figured this was a good idea, just like a computer when u think about it... u do all this stuff on the computer and once in a while its good to reboot the system if it slows down. doesn't seem so far fetched to me.

    im not all familiar with the other reset methods if someone can help inform.

    hard reset = why would u do this?
    battery pull = same as a hard reset?
    factory reset option = brings back to original form (erases everything)..

    dunno if a hard reset is the same as a battery pull (im from blackberry), and im not sure if a hard reset will delete all your stuff off the phone. im not really sure why u'd do it either?
     
  7. W4LLY

    W4LLY Well-Known Member

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    In the case of an iPhone or iPod, which don't have removable (for customer) batteries, when you forcefuly restart the device we call that a "Hard Reset".

    With the Eris; Hard Reset is battery removed, soft reset would be power cycling the phone. I've done this once or twice and it does help.

    I'm using Startup Auditor, and that seems to the do job well with stopping programs from opening up.
     
  8. JimmyHat

    JimmyHat Well-Known Member

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    Sounds similar to a CTL-ALT-DEL restart on a PC to clear the ram.
     
  9. aleis

    aleis Well-Known Member

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    the reason our phone has lag when u type is because its no multi touch in the keyboard (or through out the phone...only the browser). so it can only register one key at a time. which takes about 2 /4th`s of a second. if it were multitouch on the keyboard we could type slightly faster.
     
  10. snorge

    snorge Well-Known Member

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    I got rid of most of the lag on mine by disabling the key press sound. It is much much faster now. Haptic feedback is still on to.

    As for doing soft resets I reboot my phone at least once a day or after doing anything major like installing a bunch of new apps. I don't see how it harms anything and it definitely feels nice and fresh afterwards.
     
  11. thelion

    thelion Well-Known Member

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    Yep, love it. HTC's response is always "we don't talk about it" and "no there is no fix."

    Some service...

    Next time, try testing a device fully before it is released. Same goes to VZW. They are just as much at fault for selling the phone.
     
  12. Ruben

    Ruben Well-Known Member This Topic's Starter

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    That is how support goes.

    I do believe that the keyboard is multi touch. Is that correct?
     
  13. ericDylan

    ericDylan Well-Known Member

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    I am not entirely sure if the keyboard Is multitouch but I would think that since htc put it throught other parts of the phone that they would put it where It would prove most useful! (the keyboard) ;p
     
  14. Bxrider11

    Bxrider11 Well-Known Member

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    I got rid of most of the lag my phone went through with the portrait to landscape transition by going to my applications in the settings menu and clearing the cashe from most of my apps. I also re-calibrated my phone and that has helped with the screen lags and with the keyboard.
     
  15. Ruben

    Ruben Well-Known Member This Topic's Starter

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    I'm having no lag with my portrait landscape transition...???


    Anyway, the 1 second I have to wait doesn't bother me.

    Edit: the iPhone has about the same lag in the browser as the eris does.
     

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