Keypad not working while on a callSupport


  1. Stepintothedark

    Stepintothedark Well-Known Member

    I'll make a call, for example calling a credit card/bank, and how you have to enter your account number.

    Well you'll hear the tones but it's like they're not being registered through the phone.

    I have quite a few apps on my phone but nothing below 4 stars, I really don't know what to do I LOVE this phone but this is a huge drawback...

    I've power cycled the phone and pulled the battery and it's not fixed it. any ideas?

    thanks in advance

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  2. AlkiDweller

    AlkiDweller Well-Known Member

    Have you tried calling your home number and seeing if the tones are actually being transmitted?
  3. jkrezdorn

    jkrezdorn Member

    I had the same issue. I turned off the Button tones. I have not had an issue for a while. I think the tone is too loud?? If you need to hear it, try turning it down. That may help also

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