Help kies 3 data restore problem

[sammiller]

i saved my note 3 data on kies 3 before i take my note 3 to Samsung service centre to get repaired now i got it back i want to know why wen i go to restore my note 3 on kies 3 i can not see appliance or messages to restore i see everything else but wen i plug in my mums note 3 i can see all the backups my mums note 3 if samsung upgraded my firmware can it stop me from getting some of my data i backup

 

[sammiller]

can someone help me out please

 

[ScandaLeX]

I'm so sorry I'm not able to provide any real assistance. I don't use Kies so I wouldn't know what to tell you.