Kies and AT&TSupport


Last Updated:

  1. chmagic

    chmagic Member This Topic's Starter

    Joined:
    Jul 27, 2010
    Messages:
    14
    Likes Received:
    0
    Kies updated to 1.5.3.10103_100 now captivate doesn't connect and reads device not supported. anybody have a fix?
    On my captivate since last update a month or two ago when I go to check for updates(at&t ota) it reads unable connect to server
    called att to make long story short they transfered me to samsung who said it was att server problem to att who says its samsung problem 150 min. waste of time!!!! now i can't update through kies nor at&t OTA how do I get any updates??? AT&T OFFERED A REFURB. I bought new and want to keep new. Everything works fine except for the above. help
     

    Advertisement
  2. xtremesv

    xtremesv Member

    Joined:
    Oct 21, 2010
    Messages:
    18
    Likes Received:
    2
    Kies worked for me until today when I updated it, now it says "device not supported"... I really think that's a very bad joke by Samsung.

    I'm reinstalling previous version.
     
  3. ageros

    ageros Active Member

    Joined:
    Aug 26, 2010
    Messages:
    38
    Likes Received:
    15
    If I was going to take a guess I'd say this is to prevent non international galaxy phones from accidentally trying to update to the incorrect 2.2 rom when it drops down the pipe.

    I wouldn't be suprised if we have to use kies mini to perform the update.
     
  4. Manuelitoohno

    Manuelitoohno Active Member

    Joined:
    Nov 1, 2010
    Messages:
    43
    Likes Received:
    3
  5. xtremesv

    xtremesv Member

    Joined:
    Oct 21, 2010
    Messages:
    18
    Likes Received:
    2
    I reinstalled previous Kies version 1.5.3.10093_82 with Samsung USB driver for mobile phones 1.3.950.0 and my Captivate is "supported" again. Of course this is not a real solution.
     
  6. Jack45

    Jack45 Well-Known Member

    Joined:
    Jul 13, 2010
    Messages:
    1,186
    Likes Received:
    239
    I learned the hard way that once you get Kies to recognize your device and operate properly, leave it alone. Don't update it. Unless there's new functionality that's absolutely required, avoid fixing what isn't broken...unless you revel in masochism.
     
  7. angryphoton

    angryphoton Active Member

    Joined:
    Feb 15, 2011
    Messages:
    39
    Likes Received:
    7
    Bought the phone last weekend, after hours of online research, got Kies to work, the full version, not the mini. (I got the Mini to also work but uninstalled it)

    The short story is, only a certain older (around July 2010) version of Kies will work with the Samsung Captivate. I will post the exact version when I get home. Once you get it to work though, its pretty sweet. You can edit contacts from your PC, back up/copy everything that is in the phone to your PC, sync with Outlook and even tether.

    Only bad thing is that I think it will not work with Windows 7 64-bit. I am running it on Vista 64-bit home ed.

    Edit: version is Kies_1.5.3.10092_2_1
     
  8. rockfrawg

    rockfrawg Member

    Joined:
    Nov 3, 2010
    Messages:
    24
    Likes Received:
    0
    That version is also the right version to have tethering enabled, FYI

    see the video in "tips and tricks" for more info
     
  9. Jack45

    Jack45 Well-Known Member

    Joined:
    Jul 13, 2010
    Messages:
    1,186
    Likes Received:
    239
    BTW, if anyone is looking for a specific verion of Kies, this link may be helpful:

    Index of /KIES
     
  10. TubaMeister

    TubaMeister Member

    Joined:
    Nov 25, 2010
    Messages:
    19
    Likes Received:
    1
    I just went back to a previous version. It now recognizes my phone! Now I can sync my contacts and calendar and even tether with no problem. Glad I read this thread.
     

Share This Page

Loading...