Kies/Galaxy S2 and my computerGeneral


  1. flauros

    flauros New Member

    Hi,
    I have plugged my Galaxy S2 into my pc for the first time to update the firmware and it recommend I should backup my phone first. While doing so, the USB cable somehow managed to unplug and which stopped the process in the middle. I tried plugging my phone back in again but it wouldn't recognize my phone.

    I have a Galaxy S2 and I'm using Win7. I've tried to reinstall everything but unfortunately it did not work. Can someone explain how can I resolve this issue?

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  2. ironass

    ironass Well-Known Member

    Hello and welcome to Android Forums flauros! :)

    I'm afraid that disconnecting the USB cable in the middle of a backup is not a good thing.

    Try opening Kies, with the phone initially disconnected, and select Tools > Troubleshoot connections... and run this to re-install your drivers.

    If, for any reason, this fails... see here:-

    http://androidforums.com/samsung-ga...pc-suite-installion-connection-solutions.html
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