Kies on XP not connecting to ApolloSupport


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  1. Aident

    Aident Member This Topic's Starter

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    As the title says, PC sees phone and says its installed but Kies doesnt connect. Got latest version of Kies and have updated drivers, phone is set on Kies in the settings and have tried with debug on and off.....cam anyone help please
     

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  2. Aident

    Aident Member This Topic's Starter

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    anybody got any ideas??? Its driving me mad!!!
     
  3. Jethro10

    Jethro10 Well-Known Member

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    I've never got connected via Kies yet on any PC.
    Does the USB driver fail to install? (Check via Device Manager)
    It's a windows problem with many MTP devices and I have no idea after amny attempts as to how to fix it.

    Jeff
     
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  4. pushpak888

    pushpak888 Member

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    it connects fine for me after connecting the phone to pc, unlock the phone screen and a big usb icon is shown then mostly my phone is detected otherwise i pull out the usb and attach again then it connects its hit and miss for me try that if any luck you will be connected.
     
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  5. Aident

    Aident Member This Topic's Starter

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    Its showing on the device manager when I connect the phone and Windows sees it as a Samsung Android USB Composite Device and on My Computer it shows as a GT5081 Card all which I assume is correct and the phone is displayin the USB Icon with connected underneath yet still Kies doesnt see it, Im getting f***ing annoyed about it now, have even just downloaded the latest Kies update and still nothing :confused:
     
  6. ffcloud2000

    ffcloud2000 Member

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    I'm having issues also and noticed if i unmount the SDCard and connect it to kies it works..
     
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  7. Aident

    Aident Member This Topic's Starter

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    gave that a try and still no joy, Im going to get onto Orange to see if they have done anything that could have messed the phone up, I know they put their own software on so it could be that, but thats clutching at straws now!
     
  8. amanojkumar

    amanojkumar New Member

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    I am using Dell XP and had issues while installing latest Kies downloaded from net but when i install the version provided in CD from box it works fine. So try with Kies out of the box.
     
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  9. Aident

    Aident Member This Topic's Starter

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    My phone didnt have a CD in the box with it :confused:
     
  10. vivekdumbre

    vivekdumbre Member

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    Hey,
    i have galaxy 3,5801.I had got 2 MINI-CDs with it which has kies in it.
    If you hadn't got it,that means your box was opened.You should go the seller where you bought it from and ask him for CD.
    Actually connecting galaxy to PC is pretty confusing.Even when i brought the phone i was not able to connect to 1 week,after lot of trying diff options i was able to connect.
    PLZ REFER THE USER MANUAL!!!!!BEST SOLUTION OR ASK CUSTOMER CARE
     
  11. Aident

    Aident Member This Topic's Starter

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    I got the phone direct from Orange in the UK and it wasnt opened and there was no discs in the box, the user manual offers no advice. You say you now have your Apollo connected. would you please share how you did it then please
     
  12. Jethro10

    Jethro10 Well-Known Member

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    Mine neither, and it was a new one, unwrapped ;-)

    Basically D/L it from the Samsung site, first thing a CD version will do will go get the newest version anyhow, so don't worry.

    Jeff
     
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  13. BJB58

    BJB58 New Member

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    Hello, can you tell me for what purpose you would like to use KIES.
    Because I solved the problem with 2 other programs and I am satisfied about the results. I receive my mail out of Outlook and also my Agenda is synchronised in another way , but properly working very good.
     
  14. Aident

    Aident Member This Topic's Starter

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    Well the obvious thing will be any upgrade to Froyo which I understand has to go through Kies. Rang Samsung today, no use at all,waste of time, managed to get a bluetooth connection now working to transfer files to and from memory card so Ill settle for that
     
  15. clarks_magic_sack

    clarks_magic_sack Member

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    I have recently purchased an Apollo I5801 and I have spent ages trying to sync contacts via Kies. Had success this morning on both my Vista SP2 and XP SP3 machines, using Kies version 1.5.3.10103_102 downloaded from the Samsung website. The phone will only connect if the SD card is unmounted for me. If you mount the SD card the MTP driver isn't found and it kills the connection. Good luck folks.
     
  16. sakivg

    sakivg New Member

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    I have a similar observation to 'clarks_magic_sack' ... i was able to connect using Kies version 1.5.3.10103_102.

    Also, when i plug-in my phone, the AutoPlay option of windows pops up ... here select 'Do-Nothing'. This way, the card's file system is not mounted on the Windows file system....i am guessing that this is the trick to get Kies to recognize your Galaxy 3.
     
  17. herczeg

    herczeg New Member

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    I also second clarks_magic_sack's experience, I also successfully connected my phone to Kies when I unmounted the SD card, which was the original one provided by Samsung.

    Folks,what are your experiences with other vendors' memory cards?
     
  18. Jethro10

    Jethro10 Well-Known Member

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    this has been widely reported to work, but not for me :-(
    It seems to relate to files on the card having long extensions, eg.

    assss.dfdfgdfghfh

    This is one problem and some folk are lucky.
    I'm not :-(

    Jeff
     
  19. herczeg

    herczeg New Member

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    Well, it's too bad when KIES cannot access your SD card, because this means that you are not allowed to backup your photos on your PC.

    So I went on with searching and I found a solution that worked for me, in spite of this is for Wave.

    Let me mention that an earlier WMP11 build was installed on my system prior to Kies installation, but that didn't work. This reinstallation of the User Mode Framework solved my problem, now I can connect my SD card with Kies as well.
     
  20. clarks_magic_sack

    clarks_magic_sack Member

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    I go the low tech way of backing up your SD card which is to put it into a micro SD adapter (which came with my phone) and then plug that into the SD slot on your laptop! Not elegant but it works and I don't have to pull my (diminishing) hair out.
     
  21. Aident

    Aident Member This Topic's Starter

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    unmounting the card made no difference, have also tried to connect to Kies via Bluetooth, just sits there saying connecting to device, untill I get bored of watching it. I think I read somewhere about a possible conflict with I-Tunes, but cant find it now, and I have to leave that on for my sons I-Pod Touch
     
  22. mahesh.android

    mahesh.android Member

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    jeff~
    do u mean the files in the sd card r the issue? then formating the card shud help right?
    -Mahesh
     
  23. Jethro10

    Jethro10 Well-Known Member

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    Yeah.
    Folks say, a formatted card will definatley have removed all the potential faulty files on the card.
    but it still didn't work for me.

    Jeff
     
  24. chief_p

    chief_p Member

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    If anyone in this post is refering to Kies Mini, I was told by Samsung support that my phone was not connectingto Kies Mini because I have no available updates, that my phone had the latest software.
     
  25. iggy-p

    iggy-p Member

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    Some problem with me unmounting makes no difference or the original card.
    received a replacement phone yesterday and after working for a while its starting to do it again !!
     

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