For those who have trouble connecting their Kies to their PC. Here's a piece of advice. 1. Uninstall old version of Kies using Revo uninstaller and remove all associated files. 2. Download and install new Kies (Dec 2 as of this post). 3. Launch Kies 4. Connect device to a fast USB socket (normally at the back of the cpu casing) 5. Download and apply update P.S. DO NOT MOVE PHONE WHEN UPDATE IS IN PROGRESS!