Kit Kat Upgrade...Lost contacts???


  1. witty18

    witty18 Member

    So I have the Droid Razr M from Verizon. I updated to KitKat and now I have lost all of my previous contacts. Has anyone else experienced this? What do I do?

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  2. BRAINZ2013

    BRAINZ2013 Well-Known Member Contributor

    When the update was complete did you perform a factory data reset .
  3. sreum

    sreum Well-Known Member

    Where are the contacts located? On the phone or on the SD card?
  4. BRAINZ2013

    BRAINZ2013 Well-Known Member Contributor

    If the op has Verizon many backup options if they wasn't rooted
  5. witty18

    witty18 Member

    They were stored on my phone. No I did not do a factory reset
  6. BRAINZ2013

    BRAINZ2013 Well-Known Member Contributor

    You don't have the contacts loaded on Google . have you ever used the Verizon backup
  7. witty18

    witty18 Member

    No I have not
  8. sreum

    sreum Well-Known Member

    Try going into the app manager. Find contacts and see if there is anything under the cache and how much data there is.
  9. witty18

    witty18 Member

    Yeah there is and there is only 26.00KB of data
  10. sreum

    sreum Well-Known Member

    I would be guessing your contacts are on the phone still, based off that, because your data is about double mine. But how to get them and where they are. ........ is another story.
    witty18 likes this.
  11. witty18

    witty18 Member

    yeah I had close to 300 but now there are only about 216
  12. sreum

    sreum Well-Known Member

    Try this out. ...... tap on the contacts icon, then hit the menu button. In the options that pop up there should be an option to.......Contacts to display.........tap on that. Then select.... All contacts.
  13. BRAINZ2013

    BRAINZ2013 Well-Known Member Contributor

    Check your SD card to see if anything may look strange such as contacts
  14. witty18

    witty18 Member

    Thanks for the responses guys, I've tried all of that and still nothing which leads me to believe that they're lost... :(
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