After numerous problems with my first Dinc, they replaced it with a refurb. I immediately had some of the same and also some new problems, including badly overheating. VZW tech support had me take the phone in to verify the issues which there were able to and noted the account. The tech I was working with just sort of dropped of the face of the earth and told me someone would get back with my last weekend (this second defective phone issues has been going on almost three weeks now with no resolution). Nothing, nothing. So I contact three people at VZW who assured me that someone would get back to me. Still nothing. Contacted yet again...promised a call last night...still nothing. So I called on a different issue entirely regarding my husband's phone upgrade and then the tech asked if she could help me with anything else. I told her I didn't know if I should go into it all over again or try to get help from the three people who were supposedly going to contact me. I explained the situation and she looked over the notes and said she couldn't figure out what the problem could be because it was such a simple situation. I told her that they had mentioned that because of the issues with two DInc's they had talked of giving me a DX instead. She said she didn't see it notated on the account but she'd run it by her manager. Soooo, she came back and it was all approved! So, depending on shipping, I'll have a DX tomorrow or Monday at the latest. This will be my last weekend with the DInc. I would have missed the Android features but I can't say that I'll miss this particular phone. HTC's build quality has been so spotty on this phone that it's really shaken my confidence in them as a company. I know people saw the same about Moto but I had an original Moto Startac "back in the day" and never had a single problem with it and the Moto Droid was supposedly built like a tank. I'm hoping for good things with the DX and it will be nice that both my husband and I will have the same phone for troubleshooting etc. He would've gotten a DInc if I hadn't had so many problems with mine. I'm sorry it didn't work out. I waited like crazy, crazy for this phone. I was an impatient maniac but the phones I've had haven't lived up to the hype or even the title "phone" because it's exactly that part/feature that has the most trouble. I'll miss this forum but I'm sure I'll "see" several of you hanging out over at the DX forums. Just wanted to share my story. Anyone else have similar experiences?