Hi, I know there are lots of threads about this but I've read loads and still really struggling! I've downloaded the LG Mobile Support Tool and all the suggested USB drivers, files etc. However when I connect my phone it still can't find the device in order to upgrade. I've disabled the usb mass storage option on the phone and the computer tries to install the relevant driver but that fails too. Is there something else I need to do? (I'm using windows Vista) Thanks in advance if you have any ideas!