I have posted a how to because the Telus instructions are missing a few important steps. Before you update your smartphone, you need to know your current software version. From the Home screen, press the Menu key. Tap Settings. Select About phone. Scroll down to Software version. If your software version is LG-C710h-V10d you don't need an upgrade. If you need to upgrade your software, follow the instructions below. Download the software update to your computer Launch Internet Explorer, Firefox, or Chrome. Click LG Welcome to LG Customer Service & Support Click Mobile Phone support. Type LGC710H in the Model Name search text field. Click Search. Upgrade is available appears in red. Scroll down to Download LG Mobile Support Tool to PC and click Download. The File Download window appears. Click Run. NOTE: If this screen does not appear, you will need to disable the pop-up blocker from the browser's Tools menu. Click Options & Help. Click Country & Language. From the drop down list, select Canada. Click OK. Click Install USB Driver. Double-click LGC710H. The Install Shield Wizard window appears. Select your language preference and click Next. When the Install Shield Wizard is finished, click OK. LGMobile update icon appears on your Desktop. The software update is downloaded to your computer. Install the software update on your smartphone Unmount the SD card in settings Turn off the phone Remove the SD card, battery and sim card. Re insert the battery, the USB cable and power up the phone From your Desktop, double-click the LGMobile update icon. Click Start Updating (highlighted in red). The software update is now installed on your smartphone.