Likelihood of swapping for a Droid


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  1. Scottyent

    Scottyent Well-Known Member This Topic's Starter

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    This is a silly question, but since all of you have dealt with Verizon for a long while, I figured I'd ask the masses and see what your thoughts are. I currently have the Tour, I got it launch week with all the hardware defects that plagued most early adopters (slightly laggy track ball, loose battery cover, ripples on the screen when pushing blackberry button). I held out swapping it because from the forums online, all the early replacement units had the exact same issues so that would be pointless. I decided to put up with it as it didnt terrible impede my use, and I liked the phone in general. Well, when Blackberry desktop manager for Mac was released early last month (making switching phones easier), I figured it was about time, so I called Vzw and they sent me a replacement device. About two days ago, the trackball completely stopped working while scrolling left, and it is incredibly frustrating. So, my options are this, either go into Vzw, take the replacement unit, and then sell it as brand new to fund the droid (but use an upgrade), or, and this is why i'm asking the forum, how likely do you think it is that I can make the case...hey, this phone had a lot of launch issues and I put up with it, then I got a replacement, and the trackball failed a second time, I don't feel comfortable with this phone and overall I'm unhappy. I've been a good customer for many many years, I upgrade when I have one, and my family has been loyal for a very long time (through many phone replacements, MANY) would it be possible to just swap for a completely different phone?

    At this point if they said ok, I would bring up the Droid commercials and say that phone looked pretty cool etc etc.

    Do you think this is a huge long shot? Or maybe possible?

    I realize that most answers will say well, it's up to the manager, if they're feeling generous then its definitely possible, but if they're strict they'll follow the 3 replacements in 90 days warrants a new comparable device rule...

    also, I guess the Droid would be considered not "comparable" since it has wifi and a higher megapixel camera, even though they're the same price. I'm just thinking it over, I'd prefer not to use another line on my account's upgrade, but I will if I have to.

    Thanks in advance!
     

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  2. jolenemae21

    jolenemae21 Well-Known Member

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    I had a similar situation with my BB Pearl... I HATED that dang thing!!! I went through one factory warranty replacement then just gave up. I went to my VZW store and told them how unhappy and frustrated I was. They let me pay a 1 year contract price on the BB Curve. I lost my NE2 but at that point I didnt care as I just wanted a phone that would work :)
     
  3. mkibrick

    mkibrick Well-Known Member

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    My opinion is, you never know until you ask nicely...One thing though, you may not want to go into vzw on launch day, at least not when it's busy. A guys whose busy trying to sell phones to a line out the door is going to be less responsive than I guy sitting around bored.
     
  4. Scottyent

    Scottyent Well-Known Member This Topic's Starter

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    I absolutely agree, i was thinking of even going in a day before launch...and then once they say OK to the deal, saying ok well I'll come back next monday or something and do it then. But same thing, they might have there sights focused on all the selling they're going to do the next day! who knows! I guess i'll give it a shot
     

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