Lock pattern lock out-Help pleaseSupport


Last Updated:

  1. rottonj

    rottonj Well-Known Member This Topic's Starter

    Joined:
    Jun 12, 2010
    Messages:
    113
    Likes Received:
    48
    We recently purchased the Moment for my daughter, she has had the phone for 2 days. It seems she does not remember the lock pattern and we have not signed up yet for a gmail account. We have tried holding the left and center button then holding the right after a battery pull but when the progress bar comes up(grey) it goes a little over halfway then stops, it never finishes. I have done a search and came up with nothing else. She has 2.1 if that helps. Any help is appreciated. Thanks
     

    Advertisement
  2. kbrn

    kbrn Well-Known Member

    Joined:
    Feb 5, 2010
    Messages:
    302
    Likes Received:
    55
    take it to a store maybe?? since you just got it
     
  3. htcman724

    htcman724 Well-Known Member

    Joined:
    Mar 11, 2010
    Messages:
    337
    Likes Received:
    86
    pull the battery put it back in then hold down vol down call and end and do a factory reset.
     
    rottonj likes this.
  4. rottonj

    rottonj Well-Known Member This Topic's Starter

    Joined:
    Jun 12, 2010
    Messages:
    113
    Likes Received:
    48
    That worked, Thank you.
     

Share This Page

Loading...