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Lock screenSupport

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  1. Cincy73

    Cincy73 Active Member

    I am having difficulty with my son's lock screen on his nexus 7. When you try to unlock it, it stutters then goes back to lock screen, it never unlocks. He had a 16 gb, took back and got a 32 gb. It's doing the same thing, Anyone else?

  2. viper689

    viper689 Well-Known Member

    So you can't unlock it? Any launcher installed? What kind of unlock do you have? Slide, pattern, etc...
  3. Cincy73

    Cincy73 Active Member

    No launcher it's my 9 year old's tablet. It is a slide unlock that comes installed already, factory reset and took all apps off that he downloaded. Still does it. Took slide unlock pattern.to no unlock, the the screen just s blank instead of being able to un lock it. Second device that has done this in 1 day. I need help, my son is getting very unhappy as well as myself.
  4. viper689

    viper689 Well-Known Member

    That's definitely very odd. I don't get how that can be happening on two tablets. I wouldn't even know where to begin if you can't even get into the device
  5. ChadShaft

    ChadShaft Well-Known Member

    Is it in any type of case with a magnet?
  6. Cincy73

    Cincy73 Active Member

    I can get into the device, but it takes several attempts or I have to turn off then back on to get it to open, it is in a case, not sure about magnet though, I will look into that. I know it's strange one.16 gb one 32gb and they are doing the same.thing.
  7. whs37

    whs37 Well-Known Member

    I would go back to where you bought it and have them show me how to do it. But normally it works perfectly if you swipe the lock to right outside in portrait view.
  8. Cincy73

    Cincy73 Active Member

    I am very familiar with lock slides and all other things normally, I am going to have him try it without the case on it. I didn't see a magnet in the case but it's worth a try

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