Support Locked my phone, cant get in...HELP

Discussion in 'Android Devices' started by Annabelle, Sep 2, 2010.

  1. Annabelle

    Annabelle New Member
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    Sep 2, 2010
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    Hi All,
    I just purchased a Sprint HTC Hero from a third party. I had not changed the service over from my current phone. I was playing with the phone, and had made up a pattern password. Now, I can not remeber what it is. I have tried dozens of combinations, also tried the reset in the instructions, to no avail. Again, there is no service on the phone so can not unlock with Gmail info. Anyone out there know how I can get unlocked? Any help would be most appreciated!
     

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  2. Kelmar

    Kelmar Done by choice
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    Nov 28, 2009
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    Moved to the Sprint Hero forum as it's a totally different phone then the GSM hero.

    IIRC, there is a way to do a FULL factory reset from the phone (without accessing the menus) but for the life of me I can't recall what it is.
     
  3. JB in AZ

    JB in AZ Well-Known Member
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    Oct 27, 2009
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    Thanks Kelmar, for moving annabelle's post to the correct forum. Someone will surely be along soon with the answer.
     
  4. dpeeps74

    dpeeps74 Well-Known Member
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    Dec 18, 2009
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    if you are rooted, you can clear it out...
    Forgot unlock pattern (FreshROM) - xda-developers

    if not...
    Using the Hardware Keys

    Power the Phone Down (Hold the End Call buttom down until you get a pop up window to power down)

    Hold Home and Back keys at same time

    Without releasing Home and Back press the End Call button (which is the Power button) and release the End Call button.

    You should still be holding Home and Back and now a screen will come up asking for an action. Press the trackball to reset or back to cancel.

    Press trackball then it will ask you to press menu to reset and it will be factory original!

    at least that's what i found at Sprint Hero Bootloader & Hard Reset How To's - DroidDog Forums
    most other sites i see basically give the same instructions
     
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