Locked out of phone with broken screenSupport


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  1. monkeys350

    monkeys350 New Member

    I dropped my phone and it cracked somewhere under the touch screen. At first the touch screen would still work on the top half of the phone. After too many password attempts it prompted me for the google account and password to get into the phone, but I still couldn't unlock it because I couldn't use the part of the phone where the keyboard was. Eventually the crack spread and the whole screen and touch screen stopped working. Now I have some files on my sd card but others only on the phone's hard drive.

    Is there any way I could get my files from the locked phone without using the screen?

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  2. MMMH2O

    MMMH2O Active Member

    Did you try using Kies on your computer to connect to it (USB cable)?
  3. murdock5151

    murdock5151 New Member

    I've got the same problem, broken and locked screen. Kies wont let you in the phone without unlocking the screen...even with usb connection. Anyone know a way around?

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