SO my colleagues and I figured out away to get into a samsung captivate if you are locked out. First call the phone. then use the mulitasking on the phone by choosing headset then search as if you were setting up a bluetooth from here you should be able to go to contacts and then from contacts to applications icon and from there settings then to privacy. then factory wipe. Now this will get rid of all the stuff in your phone but at least its better then samsung telling you to send the phone to them for 7-10 business days. It was awesome. After the wipe you will be able to get into your phone.