locked out


  1. joesnextoy

    joesnextoy Member

    ok so my 13yr old is locked out of her phone
    she did not write down the gmail account or password she set up when she got the phone so now it is asking for it and can not log in

    so i tried a reset of the phone by holding the vol- and the power button i get the hboot then i go to fastboot and reset phone but it wont clear the phone or im doing it wrong

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  2. gbiggie

    gbiggie La patience et le pardon Guide

    Try Home+Menu+Power simultaneously .
  3. joesnextoy

    joesnextoy Member


    ok let you know
  4. joesnextoy

    joesnextoy Member

    ok now i have a blk screen with a pic of a phone and a red triangle with and exclaimation point in it ??????????????????

    ok did a battery pull and back to the same problem ??????????????
  5. gbiggie

    gbiggie La patience et le pardon Guide

    Pull out the battery and boot it back up.
  6. joesnextoy

    joesnextoy Member

    same problem
  7. gbiggie

    gbiggie La patience et le pardon Guide

    Tap the home button
  8. joesnextoy

    joesnextoy Member

    wait i should have said same original problem i cant seem to clear this phone???
  9. gbiggie

    gbiggie La patience et le pardon Guide

    LOL
    Ok..usually when you hit that screen you can hit the home button and it will take you into a recovery. There should be an option to (hard) reset the phone. Mind you all data will be lost.
    Navigate to the reset option with the volume rockers (keys).
  10. joesnextoy

    joesnextoy Member

    ok when i select recovery the screen goes blk with the pic of a phone with a red triangle

    so i do a battery pull and then i selected reset phone and it goes right back to my original problem

    :confused::confused::confused::confused::confused::confused::confused::confused::confused::confused:
  11. gbiggie

    gbiggie La patience et le pardon Guide

    Hmm..k will research it further and try to get a solution for you:banghead:
    joesnextoy likes this.
  12. joesnextoy

    joesnextoy Member

    still locked out anyone ?????????????????????????
  13. gbiggie

    gbiggie La patience et le pardon Guide

    Funny you just posted..was taking a breather..thinking "I never responded"...brb:D
  14. gbiggie

    gbiggie La patience et le pardon Guide

    When you try the option from before:
    You should have four options:
    Fastbook, Recovery, Clear Storage, and Simlock

    Are you seeing all four of these:confused:
    If so Clear Storage would be the phone to choose.
  15. joesnextoy

    joesnextoy Member

    when i hold the vol down + power the menu comes up and says
    fastboot, simlock, recovery



    no clear storage

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