When I called Rogers tech support yesterday to explain why I hadn't updated yet, and my concerns about the various problems with phones experienced by other after the update, i was told that NO ONE had called to complain about any problems. Now, we all know this isn't true, because we've all posted in these forums about our calls to Rogers. In my case he said that because i had not done the update yet, he couldn't officially register my complaint/issue for the "network group" to look at. Fro this, I think perhaps the problem may be that if we call and ask for help, but don't ask for it to be registered as an official issue, or get a call reference # with notes in our account, they don't record it as an issue, and thus can get away with saying there are no complaints. I am proposing that we create a database here of our calls to tech support to reference when we call tech support or Customer Service (or the OotP). If/when you call tech support with an issue, specify that you want to formal report an issue with your phone, and that you want it noted in your account details. Ask for the tech's FULL name and his/her employee number. RogersMary asked me for that info for the tech I spoke to, so they must be required to provide it. You must also ask for a call reference #. With all of this info, and the specific requests that they document the issue, we can then call customer service, customer retention, and/or the OotP and say that we KNOW the issues exist and that we have reference numbers for the issues that have been reported. I am aware the phones are working "great" for many users, unfortunately for some users they are NOT working.