Looking for advice for those have exchanged their captivate for a new one


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  1. picklesNICKLES

    picklesNICKLES Well-Known Member This Topic's Starter

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    I am hoping to exchange my launch captivate for a new model from a more recent shipment. The battery life is pretty bad and the GPS will not work no matter how many tricks I go through.

    So, for those who have exchange their phones for a new one, what have you said upon going into the store? I just want to be able to say the right things so that the store employees won't give me a hard time.


    Thanks again!
     

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  2. mongstradamus

    mongstradamus Well-Known Member

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    I just got an replacement phone , and gps lock was pretty quick, but I also did an full restore of my old captivate and was getting same gps lock times around 4-5 seconds
     
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  3. MrTony

    MrTony Banned

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    I exchanged mine this Saturday. I just told them that GPS was spotty and I wanted a new one. I was within my 30 days so they don't really ask any questions.

    On the plus side - this one does lock faster and the battery is a LOT better!
     
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  4. fmichigan

    fmichigan Member

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    Returned mine and got one that was shipped to the ATT store on 7/23 vs the first one I got which was delivered 7/15.

    GPS works now out of the box.
     
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  5. mongstradamus

    mongstradamus Well-Known Member

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    did some more testing old captivate was taking 16 seconds to lock and new one took 8 i am just hoping new one will stay fast on the lock
     
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  6. MassacrMan

    MassacrMan Well-Known Member

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    Just tell them its a phone issue, you will get a new one for no charge and no restocking fee. Did that today and was outta there in 15 min.
     
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  7. picklesNICKLES

    picklesNICKLES Well-Known Member This Topic's Starter

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    Thanks for the replies!

    Since I'm well within the 30 days (like everyone else) hopefully things will go smoothly.
     
  8. dafthero

    dafthero New Member

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    i'm about to do the same thing. any suggestions for backing up my contacts, etc so that it's not a headache to put all that back in?
     
  9. mongstradamus

    mongstradamus Well-Known Member

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    i alwasy just backed up contacts via google contacts but i know thats a messy way to do it
     
  10. lilbluu

    lilbluu Member

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    did anyone try to exchange w/o unroot/not restoring? did they look through the phone to check for any of that stuff?
     
  11. pogiewun

    pogiewun Well-Known Member

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    for the people that replaced their phones for a new one, do you have to purchase all the apps that you paid for again?
     
  12. Loremonger

    Loremonger Well-Known Member

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    I was wondering the same thing. I guess I could just back up my apk files before exchanging.
     
  13. Chew

    Chew Well-Known Member

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    Apps are tied to your Google account and not the phone.
     
  14. Gardenpapaya

    Gardenpapaya Member

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    My story is the same as everyone else's

    I returned it said it , they didn't ask , much just enough for their records .
    As long as its in the 30 days you can pretty much return it for any reason.

    I was out in 10 minutes with a new ( much faster ) Captivate . I took my launch day model back due to stutter & lag mainly

    Im doing 3 complete drains / recharges of the battery before making any comments on battery life with this new one .

    PS : If you rooted and think you may get an overzealous AT&T guy , put a lock pattern on your phone and say you are returning it because it wont unlock ( conveniently inputting the wrong pattern each time ) .
     
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  15. Dieabolical

    Dieabolical Member

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    I am going to exchange mine today as well. I got it immediately the day it was released, and the battery life has been poor. GPS hasn't been an issue at all, and has been working perfectly. The battery life, I cannot live with though. I tried everything: charge and discharge a few times, have ATK installed, and the screen isn't on most of the time. I am not a power user and it will be dead within 24 hours. Today, for example, I took it off the charger at 6:30am (full charge) and now its 10:30am with 80% battery left. I haven't done a whole lot today either.
     
  16. mota

    mota New Member

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    I think I'm going to that to mine today. I dropped mine and it scratched the back. I'm just going to tell them that its battery sucks and GPS is not working. some other shit like that. Only problem is I removed the ATT bloatware and don't really know how to put that stuff back on. But i don't think it really matters...
     
  17. Wakefield

    Wakefield Member

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    Log into your google account. Search for the app and it will say "purchased" next to it. You can then re-download it
     
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  18. Dieabolical

    Dieabolical Member

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    Do you think there will be a restocking fee if there is an actual issue with the phone? Moral wise, it should be no, but then again.....
     

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