Lookout Mobile Security - no backup!


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  1. The_Chief

    The_Chief Accept no imitations! Moderator This Topic's Starter

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    I have used Lookout since it was introduced... but lately I have been unable to connect to do a backup. Either via my phone or their website, neither method works. I sent feedback to them via their website but their silence is deafening. It keeps saying "connection error" and will NOT complete a backup.

    Is anyone else having backup issues? Or is it just me? :confused:
     

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  2. slburto1

    slburto1 Member

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    I've been using Lookout for a while now also. Where were you sending feedback? I have contacted their support (support@mylookout.com) and they were super fast to respond and really helpful!

    Give that a try :)
     
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  3. The_Chief

    The_Chief Accept no imitations! Moderator This Topic's Starter

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    Thanks for the e-mail address! I thought I was stuck using the web form on their site. Maybe they'll answer this one :)
     
  4. slburto1

    slburto1 Member

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    no problem! :D
     
  5. The_Chief

    The_Chief Accept no imitations! Moderator This Topic's Starter

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    Problem solved!

    I had to uninstall the old beta app and reinstall the final release app. Logged in and it's doing a FULL backup right now. Finally! WHEW!
     
  6. stcgolfer

    stcgolfer New Member

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    I need help asap! Im having the same issue and cant figure it out..Its saying Connection error on the website and everytime I try to restore my contacts it copies them in their database. Please respond ASAP w Help..Thanks!
     
  7. The_Chief

    The_Chief Accept no imitations! Moderator This Topic's Starter

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    I was able to uninstall the program, reinstall and log in. THEN it made a full backup. Good luck!
     

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